Maricela Mancilla

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Developed and maintained filing systems for patient records and administrative documents.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Developed strong relationships with students and parents through excellent communication skills and genuine attentiveness to their needs.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Completed all tasks in compliance with company policies and procedures.
• Maintained general communication with families.
• Administer medication.
• Assist a student with medical needs

• Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

• Answered customer telephone calls promptly to avoid

on-hold wait times.

• Answered constant flow of customer calls with minimal

wait times.

• Offered advice and assistance to customers, paying

attention to special needs or wants.

• Responded to customer requests for products, services

and company information.

• Assisted customers with setting appointments, special

order requests, and arranging merchandise pick-up.

• Liaised with customers, management and sales team to

better understand customer needs and recommend

appropriate solutions.

• Investigated and resolved customer inquiries and

complaints quickly.

• Delivered prompt service to prioritize customer needs.•

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and

requisitions and stocking and shipment receiving.

• Optimized organizational systems for payment

collections, AP/AR, deposits and recordkeeping.

• Established workflow processes, monitored daily

productivity and implemented modifications to improve

overall performance of personnel.

• Coached new hires on company processes while

managing employees to achieve maximum production.

• Compared vendor prices and negotiated for optimal

savings.

• Utilized client and staff feedback to maintain customer

partnerships and increase revenue.

• Oversaw quality control and productivity rates to

increase revenue and production times.

• Assisted customers with prompt and polite support

in-person and via telephone.

• Helped customers locate products and checked store

system for merchandise at other sites.

• Used consultative sales approach to understand customer

needs and recommend relevant offerings.

• Fielded customer questions to share information about

products, availability and pricing.

• Completed orders and organized product deliveries to

meet customer timetables.

• Attended to Las Vegas trade shows