MARICEL VILLAR
Calgary,AB
Summary
-Motivated professional with extensive experience in customer service, sales and administrative tasks.
-Driven leader with strong problem-solving and customer service skills.
-Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
-Knowledgeable in food safety and sanitation protocols. Highly proactive manager with more than 10 years of experience in team leadership in retail industry. Background includes sales, management and customer service in fast-paced settings.
-Conscientious about managing customer concerns to last detail.
-Experienced in accurately completing complex paperwork to support customer needs.
Overview
24
24
years of professional experience
Work History
Customer Service Advisor
City Of Calgary
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to external and internal customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Processing of payment for Enmax, property and business tax, invoices, low-income transit and other city payments such as surface improvements.
Restaurant Manager
A&W
10.2012 - 05.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures. Scheduling and manpower positioning.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
Service Quality and Marketing Manager
Jollibee Foods Corp.
05.2000 - 09.2012
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Conducted market research to identify new opportunities and target markets.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Education
Diploma - BUSINESS ADMINISTRATION Major in ACCOUNTING
BOW VALLEY COLLEGE
Calgary, AB01.2025
Bachelor of Science - Secretarial Admin Major in Computer Secretarial
Laguna State Polytechnic University
Philippines04.2006
Undergraduate - Bachelor of Science in Management
University of The City of Manila
Philiippines2000
Skills
- Recruitment, training and scheduling
- Operations Management
- Customer Engagement
- Profit and Loss monitoring
- Inventory and product ordering
- Sales Forecast
- People management
- Invoice Processing
- Data Entry
- Records Administration
- Marketing
- Excel Spreadsheets
- Accounting Support
- Full-Cycle Accounting
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Advisor
City Of Calgary
05.2023 - Current
Restaurant Manager
A&W
10.2012 - 05.2023
Service Quality and Marketing Manager
Jollibee Foods Corp.
05.2000 - 09.2012
Diploma - BUSINESS ADMINISTRATION Major in ACCOUNTING
BOW VALLEY COLLEGE
Bachelor of Science - Secretarial Admin Major in Computer Secretarial
Laguna State Polytechnic University
Undergraduate - Bachelor of Science in Management
University of The City of Manila
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