Maricel Senapilo
Calgary,AB
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Assistant Manager] role at your company. Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
7 Eleven Store
Calgary, AB, Canada
08.2018 - 09.2023
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Organized company merchandise and displays to increase brand awareness and product sales
- Tracked store inventories and replenished products according to demand
- Developed training modules and documentation to train staff
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Housekeeper
Aramark,Clifton Manor
8 Avenue Southeast, Calgary, AB
04.2019 - 07.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
Sales Associate
Mary Brown's
Calgary, AB, Canada
08.2018 - 04.2019
- Followed checklist to complete retail store opening and closing activities
- Introduced promotions and sale opportunities, enticing customers
- Operated cash register and POS to process sales transactions and handle payments
- Engaged with guests to understand and anticipate customer service needs
- Promoted visual presentation standards by keeping store replenished
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
- Drove sales through customer relationship building and suggestive selling techniques
Sales Associate
Mary Brown's
Labrador, NL, Canada
07.2017 - 07.2018
- Introduced promotions and sale opportunities, enticing customers
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Cross-trained with other store departments and areas, supporting overall retail operations
- Operated cash register and POS to process sales transactions and handle payments
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Performed cleaning tasks, keeping store neat and organized
- Used product knowledge for handling objections
Food Counter Attendant
Tim Horton's
Labrador, NL, Canada
06.2012 - 07.2017
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Served food to customers when waiters and waitresses needed assistance
- Ran cash registers
- Greeted and seated customers
- Garnished foods and positioned on tables to keep visible and accessible
Administrative Assistant
Jollibee
Angeles, Philippines
06.2001 - 04.2012
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Organized company merchandise and displays to increase brand awareness and product sales
- Tracked store inventories and replenished products according to demand
- Developed training modules and documentation to train staff
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Diploma In Office Administration -
East West College
Calgary, AB06.2023
Diploma In Business Administration - Business Administration
Eastwest College
Calgary, AB04.2022
Bachelor Of Science - Computer Science
Systems Plus College Foundation
Angeles04.2010
Skills
- Product and Service Knowledge
- Bilingual
- Performance Tracking and Evaluations
- Computer Literates
- Employee Coaching and Motivation
- Orientating and Training
- Managing Multiple Priorities
- Sales Monitoring
- Cycle Count Audits
- Transaction Monitoring
Certification
- Food Safety Certification
- Store Opening and Closing Procedures
- Cash Deposits and Receipts
- Inventory Restocking
Locations
- Calgary, AB
- Labrador, NL
- Angeles
Timeline
Housekeeper
Aramark,Clifton Manor
04.2019 - 07.2019
Assistant Manager
7 Eleven Store
08.2018 - 09.2023
Sales Associate
Mary Brown's
08.2018 - 04.2019
Sales Associate
Mary Brown's
07.2017 - 07.2018
Food Counter Attendant
Tim Horton's
06.2012 - 07.2017
Administrative Assistant
Jollibee
06.2001 - 04.2012
Diploma In Office Administration -
East West College
Diploma In Business Administration - Business Administration
Eastwest College
Bachelor Of Science - Computer Science
Systems Plus College Foundation