Summary
Overview
Work History
Skills
Timeline

Maria Teresa DeStefano

Niagara Falls,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Dealer Supervisor

Fallsview Casino Resort
10.1996 - Current
  • Organized and controlled Number blackjack and poker tournaments every month.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.

I Hop Restaurant

Stacy DeMezio
Niagara Falls, Ontario
03.2010 - 03.2020
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.

Skills

  • Order Accuracy
  • Customer Service
  • Safe Food Handling
  • Dining Area Maintenance

Team Player

Organized

Timeline

I Hop Restaurant - Stacy DeMezio
03.2010 - 03.2020
Dealer Supervisor - Fallsview Casino Resort
10.1996 - Current

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Maria Teresa DeStefano