Maria Hernandez
Toronto,ON
Summary
4+ years experience working in Customer Service, Office Management and Marketing. Proficiency in Microsoft Office, Access, Google, Adobe Illustrator, Cloud and in the sales field including B2B. Performance-focused trilingual (Spanish-English-Portuguese). Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
Impact Kitchen
04.2023 - Current
- Reviewed daily sales reports to identify areas of improvement.
- Oversaw floor administrative operations like maintaining operation schedules, making sure there is no shortage of inventory, and review daily sales reports to identify improvements”
- Conducted regular team meetings to discuss operational issues.
- Report to the general manager and keep her informed of everything that happens in the restaurant, making sure that there is no shortage of inventory for the front of house.
- Resolved customer complaints in a professional manner.
Google Ads Strategist
Teleperformance on behalf of Google
06.2022 - 01.2023
- Acknowledge the customers of how to use Google as a marketing tool
- Provides excellent customer service, with the creation of new campaigns according to the objectives of your business and what are your goals to meet
- Gained knowledge in Business terms, Marketing and Promotional development and different types of marketing mix models in order to satisfy the need of the customer
- Developed knowledge of organizational behavior, cultural environment of companies, and communications skills with the customer and co-workers.
- Analyzed industry trends and identified opportunities for business growth.
Leasing Specialist
Easy Home, Go Easy
03.2022 - 06.2022
- Responsible for the daily dealings of the rental suppliers.
- Providing the best deals for a rent to own service, create great customer sales experiences in our retail stores by providing excellent customer service and selling home furnishing and electronics leases to new and existing retail customers.
- Maximize retail store growth - Sales Specialists drive the profitability of the retail store, ensuring that every sale is optimal for both the customer and our retail business.
- Received, checked and processed applications for new leases.
CEO Owner and Founder
Arepatite
09.2020 - 01.2022
- Developed and implemented strategic business plans to increase company profitability.
- In charge of ensuring that the establishment complies with all the necessary permits and is properly equipped to offer the best service
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Developed strategies for improving customer service standards throughout the company.
Education
International Business & Business Administration -
Seneca College of Applied Arts And Technology
06-2020
Skills
- Detail-Oriented
- Customer Relationship Management
- Reporting and Documentation
- Effective Internal Communication
- Time Management
- Critical Thinking
- Problem Solving
- Strategic Planning
- Strong Work Ethic
- Multitasking and Organization
Certification
- E-commerce on Amazon
- Community Development in Social Network
- Google Ads
- Personal Brand Development
- Barista
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Manager on Duty
Impact Kitchen
04.2023 - Current
Google Ads Strategist
Teleperformance on behalf of Google
06.2022 - 01.2023
Leasing Specialist
Easy Home, Go Easy
03.2022 - 06.2022
CEO Owner and Founder
Arepatite
09.2020 - 01.2022
International Business & Business Administration -
Seneca College of Applied Arts And Technology
- E-commerce on Amazon
- Community Development in Social Network
- Google Ads
- Personal Brand Development
- Barista
Similar Profiles
Diem LeDiem Le
Guest Experience Team Leader at Impact KitchenGuest Experience Team Leader at Impact Kitchen
LeAnn MisquittaLeAnn Misquitta
Manager on Duty at Impact KitchenManager on Duty at Impact Kitchen
THU TRANGTHU TRANG
Kitchen Line Cook at Impact KitchenKitchen Line Cook at Impact Kitchen