Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Manpreet Kaur

Winnipeg

Summary

Dynamic leader with proven expertise in operational management within fast-paced, customer-focused environments. Skilled in team coordination and conflict resolution, consistently enhancing efficiency and service quality. Eager to transition into a new field while leveraging transferable skills to drive success and innovation across diverse settings. Committed to delivering exceptional results and fostering a collaborative work culture.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager on Duty

Sandman Signature Hotel
05.2025 - Current
  • Supervised daily operations to ensure optimal customer service and operational efficiency.
  • Trained and mentored staff on best practices and company policies, enhancing team performance.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored junior auditors, fostering skill development and enhancing overall team performance.
  • Reviewed financial statements for accuracy, ensuring alignment with industry standards and best practices.
  • Processed and recorded financial transactions in accounting software to ensure accuracy and compliance.
  • Handled day-to-day accounting processes to drive financial accuracy.

Auditor / Guest Service Supervisor

Hampton Inn by Hilton
02.2025 - 05.2025
  • - Reconciled and balanced daily revenue for multiple departments including room sales and incidentals.
  • - Reviewed and corrected discrepancies in posted transactions.
  • - Generated and distributed daily financial reports: revenue, occupancy, and department summaries.
  • - Verified folios and payment accuracy, handling adjustments and guest billing inquiries.
  • - Processed deposits and cash reports in compliance with auditing protocols.
  • Conducted comprehensive financial audits to ensure compliance with internal policies and regulations.

Guest Service Manager (Accounts & Billing)

Canad Inns
06.2022 - 02.2025
  • - Supervised front desk operations, ensuring exceptional guest service and seamless shift transitions.
  • - Managed billing and accounts receivable for corporate, long-term, and group bookings, including invoicing, payment processing, and account reconciliation.
  • - Utilized Maestro PMS and Oracle Hospitality systems to manage reservations, guest profiles, financial transactions, and reporting.
  • - Collaborated with sales and finance teams to monitor account balances, resolve discrepancies, and ensure accurate and timely invoicing.
  • - Performed nightly audits, balanced POS and room revenue reports, and prepared financial summaries for management review.
  • - Trained front office staff on reservation systems, billing protocols, and customer service best practices.
  • - Addressed and resolved guest billing issues with professionalism and detailed documentation.
  • - Ensured compliance with company financial policies and internal control standards.

Security Guard

Impact Security Group
05.2022 - 01.2024
  • - Maintained security and safety of guests and staff by monitoring premises and following emergency protocols.
  • - Reported and documented incidents, maintaining compliance with safety standards.

Customer Service Representative (Internship)

Scotiabank
08.2022 - 10.2022
  • - Assisted customers with day-to-day banking transactions including deposits, withdrawals, and account inquiries.
  • - Educated clients on bank products and services, promoting digital banking options.
  • - Maintained accurate records of customer interactions while ensuring privacy and compliance.
  • - Supported branch team in administrative tasks and customer communications.
  • - Developed strong communication and financial service skills in a professional environment.

Cashier / Customer Service Agent

Pizza Hotline
01.2022 - 05.2022
  • - Processed payments and customer orders efficiently during high-volume hours.
  • - Delivered friendly service and handled customer complaints with professionalism.

Education

Hotel and Hospitality Services - Business Communication, Hospitality Finance & Budgeting

Manitoba Institute of Trades and Technology
Winnipeg, MB
12.2022

High School Diploma - Science, Computer Technology

GSS School
03.2019

Skills

  • Accounts Receivable & Invoicing
  • Purchase Orders & Long-Term Contract Billing
  • Payment Processing: Cheque, Card, Direct Bill
  • Microsoft Office (Excel, Outlook, Word)
  • Customer Service & Client Account Management
  • Daily Revenue Auditing & Financial Reporting
  • Account Reconciliation & Dispute Resolution
  • Detail-Oriented Time Management Bilingual
  • Customer service focus
  • Training and mentoring
  • Decision-making
  • Documentation and reporting
  • Complex Problem-solving

Languages

English (Fluent)
Punjabi (Native)
Hindi (Fluent)

Certification

  • CPR Certified
  • Smart Choices Certified
  • Food Handler Certification

Timeline

Manager on Duty

Sandman Signature Hotel
05.2025 - Current

Auditor / Guest Service Supervisor

Hampton Inn by Hilton
02.2025 - 05.2025

Customer Service Representative (Internship)

Scotiabank
08.2022 - 10.2022

Guest Service Manager (Accounts & Billing)

Canad Inns
06.2022 - 02.2025

Security Guard

Impact Security Group
05.2022 - 01.2024

Cashier / Customer Service Agent

Pizza Hotline
01.2022 - 05.2022

High School Diploma - Science, Computer Technology

GSS School

Hotel and Hospitality Services - Business Communication, Hospitality Finance & Budgeting

Manitoba Institute of Trades and Technology

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Manpreet Kaur