Marianne Fountain
Stratford
Summary
Dynamic Quality and Business Process Improvement Manager with a proven track record at Ingersoll Paper Box Co Ltd. Expert in operational excellence and workflow optimization, driving impactful change initiatives. Skilled in process mapping and fostering team engagement, enhancing customer satisfaction through effective communication and compliance with industry standards.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Quality and Business Process Improvement Manager
Ingersoll Paper Box Co Ltd
11.2021 - Current
- Presented findings from process assessments to senior leadership, providing actionable insights for decision-making purposes.
- Championed change management efforts, driving organizational buy-in for newly implemented processes and systems.
- Developed performance metrics that accurately reflected desired outcomes of process improvement initiatives, enabling ongoing monitoring and adjustments as needed.
- Designed innovative solutions that addressed both immediate needs and long-term growth objectives while maintaining compliance with industry regulations and standards.
Manager, Continuous Improvement and Quality
Jones Healthcare Group
09.2012 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Quality Administrator
Curtiss Wright Co
10.2011 - 09.2012
- Developed training programs to educate team members on quality policies, procedures, and tools.
- Ensured compliance to industry standards, maintaining up-to-date knowledge of regulations and best practices.
- Improved product quality by implementing rigorous inspection and testing procedures.
- Enhanced customer satisfaction with thorough root cause analysis and timely resolution of issues.
Quality Auditor
Honeywell
09.1993 - 11.2011
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Audited activities of workers on production lines and shipping and receiving.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
Education
No Degree - Quality Assurance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, NoneSkills
- Operational excellence
- Workflow optimization
- Process mapping
- Business process reengineering
Certification
ISO 9001:2015
BRC
FSC and SFI
Timeline
Quality and Business Process Improvement Manager
Ingersoll Paper Box Co Ltd
11.2021 - Current
Manager, Continuous Improvement and Quality
Jones Healthcare Group
09.2012 - 11.2021
Quality Administrator
Curtiss Wright Co
10.2011 - 09.2012
Quality Auditor
Honeywell
09.1993 - 11.2011
No Degree - Quality Assurance
Conestoga College Institute of Technology And Advanced Learning
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