Tapiwa Mushayakarara
Winnipeg
Summary
Detail-oriented operations professional with 6+ years of experience in workflow coordination, process improvement, and administrative support. Skilled in monitoring service levels, balancing workload distribution, and resolving backlog issues to ensure operational efficiency. Proficient in Microsoft Excel (pivot tables, formulas, reporting), SharePoint workflow automation, and client-facing reporting. Currently completing an MBA in Finance & Leadership at the University of Manitoba, with proven ability to deliver accurate reporting, support compliance, and drive process improvements using Lean Six Sigma and Kaizen methodologies.
Overview
6
6
years of professional experience
Work History
Business Process Improvement Manager
Steward Bank
01.2020 - 01.2023
- Monitored departmental workflows and implemented task distribution systems to maintain service-level agreements across loan operations.
- Applied Lean Six Sigma (DMAIC) and Kaizen principles to digitize loan applications, reducing processing times by 40% and minimizing backlogs.
- Created and maintained Excel-based reports and tracking tools to monitor unassigned tasks, overdue cases, and service bottlenecks; escalated issues with recommendations such as overtime or resource reallocation.
- Maintained SharePoint-based documentation and workflows, archiving files regularly to ensure system continuity and avoid data overload.
- Developed staff training and SOPs to support adoption of new workflows, ensuring consistent compliance and timely processing.
- Generated client-facing and senior leadership reports to communicate backlog status, turnaround times, and resource utilization.
Operations Analyst
Steward Bank
01.2019 - 01.2020
- Conducted workflow analysis of loan approval processes and redesigned checkpoints to reduce turnaround time from 5 days to 2 days.
- Implemented standardized reconciliation templates across multiple branches, cutting reporting errors by 30% and ensuring service quality.
- Built real-time Excel dashboards (pivot tables, formulas, trend analysis) to monitor KPIs including application volumes, pending cases, and staff performance.
- Partnered with IT to automate reconciliations and task reporting through SharePoint and Excel macros, saving 120+ staff hours monthly.
- Supported backlog management by proactively flagging service constraints, reassigning tasks, and escalating RUSH cases to management.
Account Manager – Agricultural Banking
Steward Bank
01.2017 - 01.2019
- Managed a $50M+ loan portfolio, ensuring applications were processed accurately and on time.
- Collaborated with administrative and credit teams to validate documentation and prevent service delays.
- Created reporting templates for compliance and client tracking, improving visibility of loan processing status.
Education
Master of Business Administration (MBA) - Finance & Leadership
University of Manitoba
01.2025
Bachelor of Business Administration (BBA) - Banking & Finance
Skills
- Lean six sigma
- Operational excellence
- Business process reengineering
- Process mapping
Timeline
Business Process Improvement Manager
Steward Bank
01.2020 - 01.2023
Operations Analyst
Steward Bank
01.2019 - 01.2020
Account Manager – Agricultural Banking
Steward Bank
01.2017 - 01.2019
Bachelor of Business Administration (BBA) - Banking & Finance
Master of Business Administration (MBA) - Finance & Leadership
University of Manitoba
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