Marianna Pirhalova
Calgary,AB
Summary
Enthusiastic and team oriented with 12 years in customer service experience in hotel, restaurant and banquet settings driven to excel service standards. Aspiring to work with a proactive team to deliver exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Oliver and Bonacini - The Guild
03.2021 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Manager
Bow River Barley Mill
03.2017 - 12.2020
- Provided continual support and feedback to all front of house staff to seek and maintain efficiency in all restaurant duties
- Trained new team members on restaurant procedures, menu items and performance strategies as well as to appropriate AGLC and Best Bar None standards
- Resolved challenging customer complaints and concerns to full satisfaction to maximize repeat business
- Jointly worked with managers to devise new bar menu and revamped marketing strategies
Bartender
The Metropolitan
02.2016 - 08.2018
- Applied sales skills to up selling resulting in higher average spend
- Consistent maintenance of a clean bar, accurate drink orders and friendly professional service
- Answered questions about menu selection and providing recommendations
- Operated efficiently in high-volume setting to prepare and serve cocktails to the bar and restaurant
Dining Room/ Banquet Server
Calgary Petroleum Club
01.2016 - 01.2018
- Provide food and wine service for plated dinners at events such as wedding receptions, government oriented functions and business meetings
- Established and improved service standards while cooperating closely with other servers to ensure synchronized meal service with speed and efficiency
- Adapted service based on customer requests and kitchen readiness
Assistant Manager
Waterton Resort- Vimy's Lounge and Grill
04.2016 - 11.2016
- Created weekly sales forecasts and schedules to reflect desired productivity targets including maintaining appropriate staffing levels
- Completed inventory purchases and oversaw stock to predict future needs
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Bachelor of Arts - Economics
University Of Alberta, Faculté St. Jean
Edmonton, ABSkills
- Employee Relations
- Database training
- Product Knowledge
- Inventory Management
- Customer Relationship Management (CRM)
- Store Policies and Procedures
Certification
WSET - Level 3 in Wine, level 2 in Spirits
Pro serve
Languages
English
Native or Bilingual
French
Professional Working
Slovak
Limited Working
Timeline
Assistant General Manager
Oliver and Bonacini - The Guild
03.2021 - Current
Manager
Bow River Barley Mill
03.2017 - 12.2020
Assistant Manager
Waterton Resort- Vimy's Lounge and Grill
04.2016 - 11.2016
Bartender
The Metropolitan
02.2016 - 08.2018
Dining Room/ Banquet Server
Calgary Petroleum Club
01.2016 - 01.2018
Bachelor of Arts - Economics
University Of Alberta, Faculté St. Jean
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