Caroline Williamson
Toronto
Summary
Articulate & innovative individual with over 15 years of experience in hospitality & customer service showcasing strength in leadership, communication, goal prioritization, & organizational abilities. Exemplary job performance, exhibiting solution oriented critical thinking, adaptability & a commitment to delivering results & memorable guest experiences.
Overview
2026
2026
years of professional experience
Work History
Bartender/Server
Oliver & Bonacini Restaurants
04.2024 - Current
- Crafted signature cocktails while amicably & respectfully hosting guests in accordance with highly detailed steps of service
- Advised on cocktail, wine & menu selections, curating suggestions based on guest preferences & an
intimate knowledge of beverage & culinary menus - Adapted quickly during peak service hours maintaining orders, guest experiences, stocking, confirming accurate payments, and performing ongoing cleaning and prep duties
- Diligently placed orders adhering to allergies, dietary restrictions, preferences, meal timing & flow of restaurant
Assistant General Manager
Alo Food Group
05.2023 - 04.2024
- Supported leadership in daily operations through guest communications, daily service set up, troubleshooting IT, site management, delegating daily work assignments, inDesign menu development & social media marketing
- Conducted recruitment selection, training and development initiatives as well as performance evaluation & management
- Exhibited a strong grasp of business needs through the tracking of sales, labor, FOH inventory control, scheduling, guest feedback
- Enthusiastically embodied & communicated company vision to team members, exemplifying core values & promoting brand recognition
Bar Manager
Oretta Hospitality
06.2022 - 11.2022
- Actively fostered a welcoming & inclusive environment for guests & staff alike, working energetically alongside team
- Maintained current awareness of industry trends & competitor offerings attracting new business & promoting brand awareness
- Managed event bookings & liaised with clients regarding all beverage selections crafting personalized seasonal cocktails
- Generated solutions for inefficiencies, including bar reorganizations, inventory control & team mentorship on sales strategies & service excellence standards
Bartender/Server
Hy's Steakhouse & Cocktail Bar
01.2022 - 06.2022
- Showcased a deep passion for the role, a thorough understanding of responsibilities, expectations & implemented innovative strategies to enhance guest experiences
- Thrived within a high-performance based culture by utilizing strong reasoning abilities & astute perceptiveness wherein operational needs were anticipated & solutions established proactively
- Diligently maintained expertise in workplace knowledge & expressed a dedication to ongoing industry education & professional development
- Rigidly adhered to company policy, ensured safe work practices & strictly followed company directives
Supervisor/Bartender/Server
The Keg Steakhouse + Bar
03.2015 - 01.2022
- Succeeded in growing clientele base through expert customer service & hospitality resulting in client
satisfaction & loyalty - Consistently exhibited professionalism, patience & sensitivity to the concerns of others in supporting colleagues & attending to client concern
- Worked collaboratively & in seamless coordination with a multi-departmental team to ensure optimal productivity & exceed guest expectations
Supervisor/Server
Joey Restaurants
2013 - 2015
Supervisor/Bartender/Server
Moxies Bar & Grill
2008 - 2013
Education
Associate of Arts - Liberal Arts And Sciences
Seneca College
Toronto, ON06.2013
Timeline
Bartender/Server
Oliver & Bonacini Restaurants
04.2024 - Current
Assistant General Manager
Alo Food Group
05.2023 - 04.2024
Bar Manager
Oretta Hospitality
06.2022 - 11.2022
Bartender/Server
Hy's Steakhouse & Cocktail Bar
01.2022 - 06.2022
Supervisor/Bartender/Server
The Keg Steakhouse + Bar
03.2015 - 01.2022
Supervisor/Server
Joey Restaurants
2013 - 2015
Supervisor/Bartender/Server
Moxies Bar & Grill
2008 - 2013
Associate of Arts - Liberal Arts And Sciences
Seneca College