Hailey Fedyniak
Gainford
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy bar and dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through accuracy and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
RV Pub and Grill
04.2025 - Current
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing workflow efficiency.
- Developed relationships with regular patrons, increasing loyalty and enhancing overall restaurant atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
Receptionist
Comfort Inn and Suites
06.2024 - 09.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated guest reservations, responding promptly to inquiries and confirming bookings.
- Assisted with administrative tasks, maintaining accurate records of daily transactions and guest information.
Nail Technician
Hailey’s Hot Hands
09.2021 - 05.2024
- Provided exceptional nail care services, ensuring client satisfaction and retention.
- Developed personalized nail care plans tailored to individual client needs and preferences.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Bartender/Server
Unwind Bar and Grill
12.2017 - 08.2021
- Developed signature cocktails, enhancing menu offerings and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash and VLT money handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server
7 Days Inn
12.2019 - 11.2020
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Resolved customer complaints swiftly, demonstrating conflict resolution skills that strengthened guest loyalty and trust.
Education
Master of Business Administration - On line learning
University of Northern British Columbia
06.2025
High School Diploma -
Lamont High School
Lamont, AB06.2017
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Service-oriented mindset
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Proserve
- Reel facts
- Protech
- Sellsafe
Timeline
Bartender/Server
RV Pub and Grill
04.2025 - Current
Receptionist
Comfort Inn and Suites
06.2024 - 09.2024
Nail Technician
Hailey’s Hot Hands
09.2021 - 05.2024
Bartender/Server
7 Days Inn
12.2019 - 11.2020
Bartender/Server
Unwind Bar and Grill
12.2017 - 08.2021
Master of Business Administration - On line learning
University of Northern British Columbia
High School Diploma -
Lamont High School
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