Marian (Mia) Baker
Port Hope,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
VON Canada
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built and maintained positive working relationships with patients and staff.
- Used Procura to schedule appointments.
Administrative Officer
Tourist RV & Marine
05.2020 - 12.2021
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Owner/Operator
Neat "N" Clean Cleaning Services
05.2012 - 09.2017
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Diploma - Legal Administrative Studies
Durham College
Oshawa, ON05.1997
Skills
- Exceptional Communicator
- MS Office Proficiency
- Customer Relationship Management
- Correcting Discrepancies
- Inbound and Outbound Calling
- Account Updating
- Complex Problem-Solving
- Employee Management
- Administrative and Office Support
- Email Etiquette
- Calm and Professional Under Pressure
- Negotiation
Languages
English
Native or Bilingual
French
Limited Working
Dutch
Limited Working
Additional Information
Tagging Organizer for 1913 Army Cadet
September 2017 to May 2019
Arrange all sites for cadets to get donations
SecretarySeptember 2009 to May 2013
Durham Pride Board of Directors
Timeline
Customer Service Associate
VON Canada
12.2021 - Current
Administrative Officer
Tourist RV & Marine
05.2020 - 12.2021
Owner/Operator
Neat "N" Clean Cleaning Services
05.2012 - 09.2017
Diploma - Legal Administrative Studies
Durham College
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