Madison Osborne
Ingersoll,ON
Summary
A determined, hard-working and reliable individual looking for more customer service experience and to increase skill levels in customer service and retail, as well as increase skill in leadership and guidance.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
McDonald's
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept restaurant and work environment clean.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Eyelash Technician
Lashes By Madi
07.2023 - Current
- Personal Small business
- Applied permanent lashes individually to each natural lash with adhesive to create illusion of long, full lashes.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
Salon Assistant
Roots To Ends
01.2023 - 08.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept salon clean and organized.
- Helped prepare clients for hair service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Education
High School Diploma -
Ingersoll District Collegiate Institute
Ingersoll, ON06.2025
Elementary Graduate Diploma -
St. Judes Catholic Elementary
Ingersoll, ON06.2021
Skills
- Exceptional Communicator
- Negotiation
- Adaptable and Flexible
- Exceptional Time Management
- Cash Counting
- Positive Customer Engagement
- Customer Service and Assistance
Timeline
Eyelash Technician
Lashes By Madi
07.2023 - Current
Salon Assistant
Roots To Ends
01.2023 - 08.2023
Customer Service Associate
McDonald's
05.2022 - Current
High School Diploma -
Ingersoll District Collegiate Institute
Elementary Graduate Diploma -
St. Judes Catholic Elementary
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