Mariana Vivas Leon

• Warmly greet guests upon arrival, ensuring a welcoming and hospitable atmosphere.
• Conducted tours of the Motel rooms, showcasing the amenities and features to potential guests.
• Handled phone calls fluently in both French and English, accommodating the needs of bilingual guests.
• Negotiated room prices with clients, utilizing strong communication and persuasive skills to secure bookings.
• Assisted guests with reservations and payment processing, ensuring a smooth and efficient check-in process.
• Managed online platforms for room reservations, printed out confirmation details, and accurately booked rooms accordingly.
• Reconciled credit card payments at the end of each shift, maintaining accurate records for accounting purposes.
• Provided exceptional customer service in French, English, Spanish, Portuguese, and sign language, catering to diverse guests' needs.
• Collaborated with the team to analyze daily occupancy rates, adjusting prices accordingly to maximize bookings and revenue.

• Utilized Photoscan software for efficient photo scanning and preservation in high-resolution digital formats. Successfully scanned and organized over 1,000 photos.
• Managed photo album concurrently, meeting self-set deadlines for timely completion.
• Transferred scanned pictures to Google Photos for easy client access and storage.
• Maintained regular communication with clients, providing updates and accommodating preferences.

• Prepared personalized and structured lesson plans tailored to the individual needs and progress of the 8-year-old student.
• Utilized the Royal Conservatory of Music (RCM) Level 1 book for beginners along with theory materials to provide a comprehensive musical foundation.
• Successfully taught the student to read sheet music, helping them understand musical notation and develop essential skills for playing the piano proficiently.
• Fostered a passion for music by cultivating a supportive and encouraging learning environment, boosting the student's confidence and enthusiasm for learning the piano.
• Monitored and tracked the student's progress regularly, providing detailed updates to parents, showcasing achievements, and identifying areas for improvement.
• Utilized effective communication with parents to discuss the student's development, address concerns, and collaboratively set goals for their musical journey.

• Scheduled regular tutoring sessions for multiple children, customizing each session to meet individual learning needs.
• Created engaging lesson plans covering reading, writing, math, Spanish, French, English, and science,
• Incorporated Montessori-inspired methods to promote independent exploration and learning at their own pace.
• Utilized games and fun activities during breaks to make learning enjoyable and promote a positive environment.
• Monitored each child's progress and provided parents with regular updates on their academic development.
• Adapted teaching strategies to accommodate various learning styles and pace of each child.

Housekeeping Responsibilities:

• Diligently cleaned and maintained motel rooms, changing bed sheets, towels, and bathroom amenities daily to ensure a fresh and inviting environment for guests.
• Efficiently restocked and refilled supplies, including coffee, toilet paper, toothbrushes, and towels, to provide guests with all necessary amenities during their stay.
• Managed laundry duties, sorting, washing, and folding linens promptly for use in guest rooms, while maintaining a high standard of cleanliness throughout the motel premises.
• Efficiently cleaned and maintained motel rooms on a daily basis, paying close attention to detail and adhering to strict deadlines to ensure rooms were ready for new guests.

Receptionist Responsibilities:

• Welcomed guests with a warm and friendly demeanor, providing exceptional customer service to address their inquiries and needs.
• Efficiently handled guest check-ins and check-outs, ensuring a smooth and hassle-free process.
• Assisted guests with reservations, room requests, and any special accommodations, ensuring their comfort and satisfaction.
• Managed phone calls, emails, and in-person inquiries promptly and professionally, demonstrating effective communication skills.
• Collaborated with the housekeeping team to coordinate room availability and cleanliness, optimizing the guest experience.
• Handled financial transactions, including processing payments and managing guest accounts accurately.