Bery Medika
Ottawa
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor, Customer and Information Services
Midas Auto Service
02.2024 - Current
- Responsible for overseeing the facility's Technicians, daily schedule and Workloads all the while focusing on the shop's profitability.
- Increased sales by establishing rapport with customers and identifying their needs.
- Responsible for dealing with all suppliers maintaining a positive and favorable relationship with them.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Translator and Interpreter
Football Academy U.C.S.A
03.2020 - 02.2022
- Performed various translation and interpretation duties from Spanish , russian into Portuguese and French , including written texts, localization, internationalization, audio files, and live speaking presentations ( training )
- Arranged concurrent translation during corporate meetings to allow Russian audience members to take part in Portuguese-language events.
- Translated text projects, including legal documents, website content, news articles, and corporate reports.
Customer Service Representative
GOVITALL
05.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor in Finance And Credit - Economics
Interregional Academy of Personnel Management
06.2018
High School Diploma -
Lycée Alioune Blondin Beye,
08.2013
Skills
- Sales experience
- Customer service experience
- Creative Writing Skills
- Fluent in French,Russian, Portuguese, Spanish , English and Lingala
Languages
French
Native or Bilingual
Portuguese
Native or Bilingual
Russian
Full Professional
Spanish
Professional Working
Ukrainian
Limited Working
Lingala
Native or Bilingual
English
Professional Working
Certification
ACCES - Financial Services connections
Contact
Ottawa, ON K1N 7L4
Education
Luanda,Kyiv
Skills
- Excellent Verbal, Non-Verbal, and Written Communication
Timeline
Supervisor, Customer and Information Services
Midas Auto Service
02.2024 - Current
Translator and Interpreter
Football Academy U.C.S.A
03.2020 - 02.2022
Customer Service Representative
GOVITALL
05.2018 - 07.2020
High School Diploma -
Lycée Alioune Blondin Beye,
ACCES - Financial Services connections
Bachelor in Finance And Credit - Economics
Interregional Academy of Personnel Management
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