Mariana Resende
Spruce Grove
Summary
Dynamic owner-manager at Elite Martial Arts with a proven track record in enhancing customer satisfaction and optimizing business operations. Skilled in relationship building and effective budget management, I successfully resolved disputes and fostered a productive environment, ensuring high-quality service delivery and financial growth. Acupuncturist experience further enriched my holistic approach to wellness.
Overview
18
18
years of professional experience
Work History
Owner Manager
Elite Martial Arts
Spruce Grove, AB
09.2012 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Acupuncturist
Chien Kun
Brasilia, Brazil
02.2007 - 12.2010
- Counseled patients on beneficial lifestyle changes to complement acupuncture treatments.
- Conducted patient assessments and implemented techniques to balance and harmonize mind, body and spirit.
- Taught meditation and breathing exercises while using aromatherapy to lower heart and stress rates.
- Helped patients manage pain and other physical problems through acupuncture sessions.
Education
Technician - Acupuncture
ENAC
Brasilia, Brazil12-2010
Associate of Applied Science - Assisted Human Reproduction - Laboratory
Sapientiae
04-2008
Bachelor of Science - Biomedicine
Centro Universitario De Brasilia
Brasilia, Brazil08-2006
Skills
- Small business operations
- Purchasing and planning
- Records organization and management
- Relationship building
- Verbal and written communication
- Sales leadership
- Customer service management
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Owner Manager
Elite Martial Arts
09.2012 - 12.2024
Acupuncturist
Chien Kun
02.2007 - 12.2010
Technician - Acupuncture
ENAC
Associate of Applied Science - Assisted Human Reproduction - Laboratory
Sapientiae
Bachelor of Science - Biomedicine
Centro Universitario De Brasilia