Summary
Overview
Work History
Education
Skills
Timeline
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Glen Smith

Bragg Creek,AB

Summary

Driven by a results-focused approach, I leveraged my expertise in sales management and customer relations at Smith Mcleay Coatings Ltd. to significantly enhance business growth and operational efficiency. My tenure as Owner Manager saw the cultivation of key partnerships and a marked improvement in inventory management, underscoring my ability to drive success and foster strong client relationships. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

36
36
years of professional experience

Work History

Owner Manager

Smith Mcleay Coatings Ltd.
09.2012 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Sales and Shipping/Receiving Associate

Smith Mcleay Coatings Ltd
01.1995 - 01.2010
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Strengthened vendor relationships through timely communication regarding delivery schedules, discrepancies, or damaged goods.
  • Elevated customer satisfaction levels through accurate tracking of backorders or special requests during the receiving process for expedited fulfillment when possible.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Established new accounts through cold calling and personal visits to potential customers.

Autobody Mechanic

Hi-Tech Autobody
01.1988 - 01.1992
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Optimized inventory management by keeping track of tools and materials, ensuring availability when needed.
  • Consistently stayed current with industry trends and evolving technologies through continuous professional development opportunities.
  • Enhanced vehicle appearance by performing paint jobs, dent repairs, and part replacements.
  • Streamlined the repair process by effectively diagnosing and assessing damages for each project.
  • Collaborated with insurance adjusters to simplify claim processes for customers, improving their overall experience.
  • Demonstrated versatility in skills by working on various makes and models of vehicles, increasing overall shop capacity for handling diverse clientele needs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Prepared surfaces for priming, painting and refinishing.
  • Replaced glass, headlights and other lighting and electrical components.
  • Installed interior and exterior trim, including moldings and emblems.

Education

Southern Alberta Institute of Technology (SAIT)
Calgary, AB

Skills

  • Customer Relations
  • Small business operations
  • Sales management
  • Budget Administration
  • Inventory Management
  • Business Growth Initiatives

Timeline

Owner Manager

Smith Mcleay Coatings Ltd.
09.2012 - Current

Sales and Shipping/Receiving Associate

Smith Mcleay Coatings Ltd
01.1995 - 01.2010

Autobody Mechanic

Hi-Tech Autobody
01.1988 - 01.1992

Southern Alberta Institute of Technology (SAIT)

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Glen Smith