Mariana Priego
Redlands
Summary
Passionate about promoting lasting customer satisfaction by delivering high-quality service and unparalleled support. Committed to building and maintaining professional relationships that enhance customer loyalty, increase profitability, and drive positive business results. Skilled in resolving issues efficiently while creating a welcoming and solution-oriented environment.
Overview
13
13
years of professional experience
Work History
Bilingual Customer Service Representative
Jacksons Food Stores Inc
03.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs in English and Spanish.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves and managed inventory.
TEACHER
Orange County Head Start
10.2019 - 06.2021
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
Teacher
Sunland Educational Schools
06.2017 - 09.2019
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Assistant Teacher
Child Time Learning Center
08.2015 - 06.2017
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Customer Service Associate
Savers Value Village
10.2010 - 08.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
High School Diploma -
Savanna High School
Anaheim, CAAssociate Of Arts - Early Childhood Education
Fullerton College
Fullerton, CA05.2019
Associate Of Science - Early Child Development
Fullerton College
Fullerton, CA05.2019
Skills
- Problem-Solving
- Bilingual: Spanish; Fluent
- Friendly and Outgoing
- Sales Development
- Excellent Communication Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Languages
Spanish; Fluent
Timeline
Bilingual Customer Service Representative
Jacksons Food Stores Inc
03.2022 - 05.2023
TEACHER
Orange County Head Start
10.2019 - 06.2021
Teacher
Sunland Educational Schools
06.2017 - 09.2019
Assistant Teacher
Child Time Learning Center
08.2015 - 06.2017
Customer Service Associate
Savers Value Village
10.2010 - 08.2015
High School Diploma -
Savanna High School
Associate Of Arts - Early Childhood Education
Fullerton College
Associate Of Science - Early Child Development
Fullerton College
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