Mariana Gallardo
Victorville
Summary
Highly motivated and versatile professional with experience in cashier leadership, personal assistance, and fast food service. Adept at providing exceptional customer service, managing daily operations, and leading teams in fast-paced environments. Strong organizational and multitasking abilities, with a proven track record in handling financial transactions, scheduling, inventory management, and conflict resolution. Skilled in problem-solving, team coordination, and ensuring efficiency while maintaining a positive and customer-focused atmosphere. A dedicated and adaptable individual with a strong work ethic, seeking opportunities to contribute leadership, administrative expertise, and excellent customer service skills to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook/Cashier Team Lead
Castaneda's Mexican Food
03.2023 - 04.2025
- Ensure all menu items are prepared efficiently, following safety and quality standards.
- Manage transactions, handle cash, and provide excellent customer service at the register.
- Train, supervise, and support staff to maintain a productive and positive work environment.
- Monitor inventory, restock supplies, and ensure cleanliness and compliance with health and safety regulations.
- Address customer concerns professionally and ensure a seamless dining experience.
- Quickly resolve issues related to food service, customer interactions, and team dynamics.
Cashier Team Lead
Ulta Beauty
10.2021 - 04.2023
- Deliver outstanding service by assisting guests with purchases, returns, and product inquiries while upholding Ulta Beauty’s brand standards.
- Support, train, and mentor cashiers to ensure efficient transaction processing and exceptional customer interactions.
- Oversee accurate cash transactions, maintain drawer balance, and ensure compliance with company policies.
- Educate customers on current promotions, Ulta Beauty rewards programs, and credit card benefits to drive sales.
- Assist in maintaining a clean and organized checkout area, monitor queue flow, and ensure register readiness.
- Address and resolve customer concerns, transaction discrepancies, and technical register issues in a professional manner.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Sales Associate
BN Body Jewerly
07.2021 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greet and assist customers in selecting jewelry pieces, providing knowledgeable recommendations and excellent service.
- Process sales, returns, and exchanges efficiently while ensuring accurate cash and credit transactions.
- Educate customers on product features, materials, and pricing to drive sales and enhance the shopping experience.
Personal Assistant
Corcoran
01.2020 - 02.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation. Handle emails, phone calls, and correspondence professionally.
- Plan and book flights, accommodations, and itineraries.
- Assist with personal errands, shopping, and household coordination as needed.
- Draft reports, presentations, and other documents as required.
- Handle sensitive information with professionalism and integrity.
- Adapt to changing priorities and resolve challenges efficiently.
Education
No Degree - Nursing
Victor Valley College
Victorville, CASkills
- Customer service
- Cleaning and organization
- New hire training
- Operations management
- Problem-solving
- Staff training
- Food handling
- Leadership
- Cooking
- Communication
Certification
Food Handler Certified
Languages
Spanish
Native or Bilingual
Timeline
Cook/Cashier Team Lead
Castaneda's Mexican Food
03.2023 - 04.2025
Cashier Team Lead
Ulta Beauty
10.2021 - 04.2023
Sales Associate
BN Body Jewerly
07.2021 - 12.2021
Personal Assistant
Corcoran
01.2020 - 02.2021
No Degree - Nursing
Victor Valley College