Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
MARIANA CARDENAS

MARIANA CARDENAS

Montreal

Summary

Motivated and service-oriented, with 3+ years of customer service experience, hospitality and retail sectors. Skilled in managing customer interactions with professionalism, team management, and cultural awareness. Fluent in English and Spanish, with basic French, and proven ability to work collaboratively in diverse, fast-paced environments. Well-presented, collaborative, and adaptable to any situation while delivering exceptional service to the customers.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Marble Slab Creamery
04.2023 - 01.2025
  • Consistently provided warm, personalized service by anticipating customer needs, resolving issues proactively, and ensuring every customer left with a positive and memorable experience.
  • Ensuring compliance with food safety and hygiene standards
  • Monitoring inventory levels, placed supply orders, and maintained stock accuracy.
  • Supervised and supported team members across various responsibilities, including training, scheduling, and performance feedback.

Fast food maker/Line Cook

Sissio’s Pizza
10.2022 - 01.2023
  • Preparing fresh ingredients and organized workstations to ensure efficient food preparation.
  • Set up kitchen stations and ensured all necessary supplies were stocked and ready.
  • Maintain a clean, sanitary, and organized food prep area in compliance with health and safety standards.
  • Support team operations by following instructions accurately and maintaining a fast-paced workflow.

Administrative Assistant

Mascotas En La Nube
12.2021 - 07.2022
  • Built strong customer relationships by providing personalized product advice, ensuring satisfaction, and fostering long-term client loyalty both in-store and online.
  • Managing inventory intake and control, ensuring compliance with company policies and procedures.
  • Coordinate and process sales transactions both in-person and through digital platforms, including e-commerce and social media.
  • Maintaining accurate records and supported daily administrative tasks to ensure smooth store operations.

Education

High school diploma -

GIMNASIO LOS ARRAYANES BILINGE
01.2021

Skills

  • Attention to detail
  • Conflict resolution
  • Training and mentoring
  • Staff management
  • Effective Communication
  • Complex Problem-solving
  • Goal oriented
  • Team building

LANGUAGES

English (Fluent)
Full Professional
Spanish (Fluent)
Native or Bilingual
French (Basic)
Elementary

Certification

  • Smart Serve Ontario - Beverage Alcohol Service Training
  • Food Safety Certification - Food Handler Training

Timeline

Supervisor

Marble Slab Creamery
04.2023 - 01.2025

Fast food maker/Line Cook

Sissio’s Pizza
10.2022 - 01.2023

Administrative Assistant

Mascotas En La Nube
12.2021 - 07.2022

High school diploma -

GIMNASIO LOS ARRAYANES BILINGE

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MARIANA CARDENAS