Maria Mercedes Alvarez
Winnipeg,Canada
Summary
A proactive and culturally attuned professional, with a Red River College Polytechnic Diploma in International Business and a Bachelor’s degree in Environmental Engineering from University Siglo21, accompanied by diverse certifications.
With a strong foundation in office administration and business, 10 years proven track record.
I am equipped to provide administrative support to the Manager, ensuring the prompt address of organizations’ strategies and priorities.
In my previous roles as a Continuous Improvement Lead and Quality Business Development Specialist in the service and manufacturing industry, I served as a pivotal figure for new tenders, maintained a 100% retention rate for existing clients, and cultivated a 15% increase in new clients through pipeline prospecting and relationship building.
My international background enhances my ability to foster collaboration within interdisciplinary teams, leveraging unique insights to prioritize tasks effectively. I have a proven track record of collaborating with internal resources to design, develop, and deliver profitable, relevant, and customized training solutions to clients at local, provincial, national, and international levels.
Beyond my diverse expertise, committed to delivering a high level of service, adeptly determining client requirements, defining solution scopes, and diligently monitoring and controlling projects until their successful closure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Specialist
IKEA for Business
Winnipeg, Canada
- 10.2023
- Field place short-term outplacement performed customer support on business account process
- Prepare potential pipeline on prospect to engage new lines of revenue—business analysis of market demand and, Customer Relationship Management System
- Conducted research to identify customer needs, and key opportunities for process improvement and devise strategies to enhance 10% efficiency.
Continues Improvement Specialist
ENERFLEX
Argentina, Argentina
01.2020 - 08.2022
- Reporting directly to the VP of Quality and Business Development, played a significant role in surpassing annual targets and enhancing quality processes in tenders and market analysis
- Monitored industry trends vigilantly, leading to the creation of a BI dashboard delivering critical quality analysis for informed decision-making
- Spearheaded strategic analysis efforts that improved operational efficiency and yielded substantial cost improvements in field operations performance
- As the main focal point for special projects, excelled in the role of quality assurance lead, streamlining the market pipeline, reducing errors, and ensuring adherence to the highest quality standards
- Worked closely with Business Development and After Market Services Managers, actively executing and targeting annual goals.
Country Operational Excellence Coordinator
YPF S.A.
Argentina, Argentina
03.2014 - 12.2019
- Responsibilities included overseeing environmental compliance for development projects (15+ exploration environmental critical projects), as the lead vendor auditor, and evaluating and aligning the environmental practices of suppliers, climate change strategies
- Played a pivotal role in driving sales initiatives by sharing best practices for designated 'focus' accounts within the region, contributing to revenue growth
- Monitored customer-specific revenue achievements and collaborated with stakeholders (government and communities) to ensure commitments were consistently met or exceeded
- Demonstrated commitment to environmental stewardship, effective vendor management, and a strategic approach to driving sales initiatives throughout the tenure.
Education
Diploma in International Advanced Business (Cum Laude) - Business Administration For Trades Management
Red River College Polytechnic
10.2023
Diploma in Agile Methodologies and Frameworks - Agile Development
Learning UTN FRBA
01.2019
Bachelor of Science - Environment And Management
University Siglo21
Argentina2008
Skills
- Excellent written and verbal communication
- Public speaking and presentation development
- Strong interpersonal skills
- Creativity and initiative in program design and problem-solving
- Administrative Assistant
- Advanced Microsoft Office skills
- Attention to detail, document preparation
- Analytical thinking and time management
- Experience with ERP (Specify modules) and Salesforce
Other Qualifications
- WES (World Education Services) Verified International Academic Qualifications (Canadian equivalency) in process.
- Lean Six Sigma: TPM Fundamentals (Bureau Veritas) 2020
- Black Belt – Lean Six Sigma (Udemy) 2023
- Scrum Fundamentals Certified - SFC" 2023
- Green Belt – Lean Six Sigma (Bureau Veritas) 2021
- Quality Management System Lead Auditor. GSSG 2019
- API spec Q1 9th Ed.- Fundamentals (Gestion 360) 2020
- API spec Q2 Fundamentals (Gestion 360) 2010
- ISO 9.001: 2015 Lead Implementer Quality Certification (Dupont) 2016
- ISO 14.001: 2015 Lead auditor (DNV) 2016
- ISO 45.001 (formerly OHSAS 18001): 2015 Fundamentals (DNV) 2017
Certification
- Certified in Lean Six Sigma (black belt, green belt),
- Quality Management System Lead Auditor,
- API specifications (spec Q1-Q2), and
- ISO (14K, 9K, 45K),
- ESG,
Timeline
Continues Improvement Specialist
ENERFLEX
01.2020 - 08.2022
Country Operational Excellence Coordinator
YPF S.A.
03.2014 - 12.2019
Business Specialist
IKEA for Business
- 10.2023
Diploma in International Advanced Business (Cum Laude) - Business Administration For Trades Management
Red River College Polytechnic
Diploma in Agile Methodologies and Frameworks - Agile Development
Learning UTN FRBA
Bachelor of Science - Environment And Management
University Siglo21
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