Maria Mayela Gonzalez

Playa Vista

Summary

Accomplished professional with strong customer service skills and a proven track record of reliability in both independent and team settings.

years of professional experience

Innovation-Line

Culver City

10.2015 - 05.2025

Processed all orders efficiently to ensure timely assignment of ship dates and deliveries.
Reviewed incoming orders for completeness before system entry.
Communicated with customers and art department to confirm delivery schedules.
Prioritized tasks to consistently meet deadlines.
Analyzed customer requirements for accurate modifications and special requests processing.
Performed data management tasks promptly for customer order entry.
Responded swiftly to inquiries regarding order status updates.
Monitored customer orders to guarantee on-time delivery.

QueensCare Health Centers

Los Angeles

06.1999 - 10.2015

Conducted patient interviews to gather medical histories and recorded data in electronic medical records.
Managed appointment scheduling in a fast-paced environment for new and existing patients.
Verified patient insurance and health coverage to ensure proper registration.
Tracked patient flow and provider schedules to optimize clinic efficiency.
Collected and deposited daily cash, maintaining accurate financial records.
Facilitated referrals to specialists using Med Point, e-Consult, and RPS portals.
Coordinated specialty care appointments while ensuring comprehensive record-keeping of consult reports.
Handled call center operations for six health centers, scheduling appointments and verifying insurance information.

Bryman College

Los Angeles, CA