Mariam Sharifi
Calgary
Summary
Dynamic professional with a proven track record in sales and customer service, notably at Apple, where I enhanced customer satisfaction and sales through expert advice and rapport building. Skilled in inventory control and facilitation techniques, I bring a blend of clear communication and inclusivity to every role. Fluent in Persian, I excel in multitasking and uphold the highest standards of integrity.
Overview
11
11
years of professional experience
Work History
Sales Advisor
Apple
2022.05 - 2024.07
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Expeditor
Telus Club & Duttons Lounge
2022.02 - 2023.07
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Trained new expeditors and food runners according to company policies and standards.
Facilitator
Telus SPARK Science
2019.01 - 2021.03
- Facilitate inquiry, play, and skill-based activities for visitors, through exhibits and programs
- Proactively assessing needs of visitors and act to fulfill those needs
- Maintain a clean and safe working environment through stewardship of exhibit galleries
Crew Member
McDonald's Restaurant
2017.06 - 2018.04
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Event Support
GlobalFest
2017.08 - 2017.08
- Provided event and customer service and responding to public inquiries and concerns
- Provided directional assistance and event information to enhance the patron experience
- Assisted in operational functions including event registration, organization, and processing
Community & School Volunteer
Calgary Communities & Schools
2013.08 - 2017.06
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of neighbourhood children
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Supported various school events and functions including the Student Principal Advisory Committee
- Provided resources and support to the Drop-In Centre’s Clothing Room Support program
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary, ABHigh School Diploma -
Crescent Heights High School
Calgary, AB2019-01
Skills
- Sales experience
- Inventory control
- Facilitation techniques
- Customer service experience
- Clear communication
- Cash handling
- Inclusivity
- Multitasking and organization
- Building rapport
- Strong organization
- Integrity and honesty
- Speaks Persian
Languages
Persian
Native or Bilingual
Interests
- Enjoy participating in daily exercise for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drawing and Painting
- Music
- Fashion
Timeline
Sales Advisor
Apple
2022.05 - 2024.07
Expeditor
Telus Club & Duttons Lounge
2022.02 - 2023.07
Facilitator
Telus SPARK Science
2019.01 - 2021.03
Event Support
GlobalFest
2017.08 - 2017.08
Crew Member
McDonald's Restaurant
2017.06 - 2018.04
Community & School Volunteer
Calgary Communities & Schools
2013.08 - 2017.06
Bachelor of Arts - Law And Society
University of Calgary
High School Diploma -
Crescent Heights High School