Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mariam Sharifi

Calgary

Summary

Dynamic professional with a proven track record in sales and customer service, notably at Apple, where I enhanced customer satisfaction and sales through expert advice and rapport building. Skilled in inventory control and facilitation techniques, I bring a blend of clear communication and inclusivity to every role. Fluent in Persian, I excel in multitasking and uphold the highest standards of integrity.

Overview

11
11
years of professional experience

Work History

Sales Advisor

Apple
05.2022 - 07.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Expeditor

Telus Club & Duttons Lounge
02.2022 - 07.2023
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Trained new expeditors and food runners according to company policies and standards.

Facilitator

Telus SPARK Science
01.2019 - 03.2021
  • Facilitate inquiry, play, and skill-based activities for visitors, through exhibits and programs
  • Proactively assessing needs of visitors and act to fulfill those needs
  • Maintain a clean and safe working environment through stewardship of exhibit galleries


Crew Member

McDonald's Restaurant
06.2017 - 04.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Event Support

GlobalFest
08.2017 - 08.2017
  • Provided event and customer service and responding to public inquiries and concerns
  • Provided directional assistance and event information to enhance the patron experience
  • Assisted in operational functions including event registration, organization, and processing

Community & School Volunteer

Calgary Communities & Schools
08.2013 - 06.2017
  • Participated in group activities with students to build teamwork and foster healthy relationships.
  • Assisted with organization and supervision of neighbourhood children
  • Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
  • Supported various school events and functions including the Student Principal Advisory Committee
  • Provided resources and support to the Drop-In Centre’s Clothing Room Support program

Education

Bachelor of Arts - Law And Society

University of Calgary
Calgary, AB

High School Diploma -

Crescent Heights High School
Calgary, AB
01-2019

Skills

  • Sales experience
  • Inventory control
  • Facilitation techniques
  • Customer service experience
  • Clear communication
  • Cash handling
  • Inclusivity
  • Multitasking and organization
  • Building rapport
  • Strong organization
  • Integrity and honesty
  • Speaks Persian

Languages

Persian
Native or Bilingual

Interests

  • Enjoy participating in daily exercise for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Drawing and Painting
  • Music
  • Fashion

Timeline

Sales Advisor

Apple
05.2022 - 07.2024

Expeditor

Telus Club & Duttons Lounge
02.2022 - 07.2023

Facilitator

Telus SPARK Science
01.2019 - 03.2021

Event Support

GlobalFest
08.2017 - 08.2017

Crew Member

McDonald's Restaurant
06.2017 - 04.2018

Community & School Volunteer

Calgary Communities & Schools
08.2013 - 06.2017

Bachelor of Arts - Law And Society

University of Calgary

High School Diploma -

Crescent Heights High School

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Mariam Sharifi