Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariam Odutayo

Mississauga,ON

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

5
5
years of professional experience

Work History

IT Support & Associate

OTG Management (Restaurant & Hospitality Technology)
01.2022 - Current
  • Delivered IT support for digital ordering systems across 3+ terminals, improving system uptime by 25%.
  • Diagnosed and escalated high-impact technical issues, reducing resolution time by 40%. Trained 15+ employees on system usage, enhancing operational efficiency.
  • Fostered collaboration between IT teams and departments to resolve user complaints quickly.

Customer Service Associate

Old Navy (Clothing Retail Store)
01.2020 - 01.2022
  • Assisted 100+ customers with purchases, exchanges, and returns daily, maintaining a 95% satisfaction rate.
  • Operated POS systems with 95% transaction accuracy and managed digital inventory tools.
  • Reported and logged software malfunctions, improving system reliability for retail operations.

Education

Bachelor of Arts - Information Technology Design and Management

Seneca College of Applied Arts And Technology
Newnham, ON
04.2027

Skills

  • Operating Systems: Windows Server, Linux (Ubuntu, Kali, Red Hat, SIFT Workstation), mac OS
  • Networking: LAN/WAN, routing & switching, network troubleshooting, CISCO Packet Tracer
  • Scripting & Automation: PowerShell, Bash, Batch Scripting (Windows Command Prompt)
  • Cloud & Virtualization: Microsoft Azure, VMware, Hyper-V
  • Cybersecurity: Access control, incident response, security configurations
  • Leadership qualities
  • Cash handling
  • Customer interaction

Languages

English

Timeline

IT Support & Associate

OTG Management (Restaurant & Hospitality Technology)
01.2022 - Current

Customer Service Associate

Old Navy (Clothing Retail Store)
01.2020 - 01.2022

Bachelor of Arts - Information Technology Design and Management

Seneca College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Mariam Odutayo