NIKHIL KHANNA
Nepean,Canada
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Also, Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Gurusolutions
10.2022 - Current
- Provide an exceptional customer experience for our clients.
Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC - Observe and follow all company Health and Safety rules and policies.
- Enhanced user satisfaction by promptly addressing and resolving technical issues.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
Fulfillment Center Worker
Amazon
12.2022 - Current
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated cross-functional teams to identify root causes of quality issues and implement corrective actions.
- Streamlined the reconciliation process for improved efficiency and reduced errors.
- Increased order accuracy by identifying and resolving discrepancies in customer orders.
Restaurant Food Service Supervisor
Tim Hortons
03.2022 - 05.2022
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Restaurant Food Service Supervisor
Tim Hortons
04.2021 - 02.2022
- Supervise and schedule the duties of staff
- Train new staff in job duties and safety procedures
- Implement and instill within the team company policies, procedures, and ethics.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Gas Station Cashier
Quickie Convenience Store
09.2021 - 12.2022
- Provided excellent customer service
- Operated: cashier and pump register, bills counter machine, credit cards machine, and lottery machine
- Checked and balanced daily sales report
- Received, revised, and arranged store goods
- Organized and improved snack store for easy management.
Garda world Security Services
05.2020 - 12.2020
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Contributed to total building security
- Effectively distributing resources to cover all access points and building areas
- Identified security concerns through regular facility and equipment inspections
- Secured building against intrusion by consistently checking and locking windows and doors.
Education
Diploma in Computer Systems Technician Computer and Networking -
ALGONQUIN COLLEGE
Ottawa, ON12.2020
Completed Secondary schooling in non-medical field -
GMSSS-19
Chandigarh, India01.2018
Skills
- Ability to quickly adapt to new technological trends
- Detailed interactive technical support with active listening
- Stress tolerance in any excessive workload
- Exceptional communication skills to provide convenient customer support
- Networking tools - Cisco Packet tracer, Wireshark, Nmap, Nessus,Metasploit Framework, VPN and Firewall services, Linux Iptables, ACL Configuration
- Database Management Services - Windows 2016 Server, Mongo DB, SQL, Active Directory, Microsoft DNS implementation, GNU/Linux Server, Microsoft, Exchange server
- Operating Systems - Windows XP/7/810, Ubuntu, Debian, CentOS, Open Suse, Linux-Red Hat Enterprise, VMware vSphere/vCenter, ESXi host, MAC OS, IOS
- Software Appliances - PuTTY terminal emulator, WinSCP SFTP, Client, VMWare Workstation, FileZilla, Microsoft Office (Word, Excel,Outlook)
- Management protocols - SNMP, SSL/TLS, SMB, NFS, SFTP, ICMP, DNS, HTTP/HTTPS
Certification
- AWS cloud practitioner
- CCNAv7: Enterprise Networking, Security and Automation as part of Cisco networking academy program
- First Aid and CPR
- Food safety
Languages
English
Punjabi
Hindi
Timeline
Fulfillment Center Worker
Amazon
12.2022 - Current
Telecommunications Technician
Gurusolutions
10.2022 - Current
Restaurant Food Service Supervisor
Tim Hortons
03.2022 - 05.2022
Gas Station Cashier
Quickie Convenience Store
09.2021 - 12.2022
Restaurant Food Service Supervisor
Tim Hortons
04.2021 - 02.2022
Garda world Security Services
05.2020 - 12.2020
Diploma in Computer Systems Technician Computer and Networking -
ALGONQUIN COLLEGE
Completed Secondary schooling in non-medical field -
GMSSS-19
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