Mariam Namugosa
Toronto
Summary
A reliable person with customer service with vast working experience and ability to identify customer needs promptly with proven track record
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Margret Drop Inn
12.2023 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Barista
Caribou Coffee
01.2019 - 05.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
Liwa Stores Limited
04.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Bachelor In Adult Education - Social Works
Makerere University
Kampala, Uganda 01.2016
UACE - High School Certificate
Mulago Secondary School
Kampala Uganda12.2011
Skills
- Customer service
- Active listening skills
- Effective communication
- Time management
- Team player
- Flexibility
Languages
English
Professional Working
Certification
- Ontario first Aid and CPR Training certificate
- Mental health first aid certificate
- Overdose prevention response and Naloxone training
Timeline
Volunteer
Margret Drop Inn
12.2023 - Current
Barista
Caribou Coffee
01.2019 - 05.2022
Sales Associate
Liwa Stores Limited
04.2017 - 04.2018
Bachelor In Adult Education - Social Works
Makerere University
UACE - High School Certificate
Mulago Secondary School