Mariam Kouraeel
El Cajon
Summary
Proven track record in enhancing customer satisfaction and team productivity at La Mesa Smiles and Family Dentistry. Skilled in customer service and team building, successfully managed reception operations and streamlined appointment processes. Demonstrated expertise in policy enforcement and seating clients, significantly improving client comfort and operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist Manager
La Mesa Smiles and Family Dentistry
03.2019 - Current
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Pharmacy Technician
Palm Care Pharmacy
04.2015 - 11.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Medical Assistant
Dr, Ebtissam Korkis MD
03.2013 - 03.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Pharmacy Technician
Pharmacy School
San Diego, CA04.2016
Associate of Applied Science - Medical Assistant
Advanced Training Associates
San Diego, CA08.2014
Skills
Customer service focus
Greeting and Seating Clients
Policy Enforcement
Team building expertise
Languages
Arabic
Native or Bilingual
chaldean
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Manager
La Mesa Smiles and Family Dentistry
03.2019 - Current
Pharmacy Technician
Palm Care Pharmacy
04.2015 - 11.2018
Medical Assistant
Dr, Ebtissam Korkis MD
03.2013 - 03.2014
Associate of Science - Pharmacy Technician
Pharmacy School
Associate of Applied Science - Medical Assistant
Advanced Training Associates
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