Laurel Conklin
Mill Valley
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled as a Receptionist Manager at Pelican Inn, where I significantly improved client satisfaction. My blend of strong leadership and attention to detail, coupled with proficiency in Microsoft Office, has consistently fostered positive environments and efficient teamwork.
Overview
8
8
years of professional experience
Work History
Receptionist Manager
Pelican Inn
06.2022 - 12.2024
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Garden Associate/Cashier
Home Depot
01.2017 - 01.2021
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Improved plant health and reduced waste with diligent watering and fertilizing schedules.
- Provided personalized gardening advice to customers, leading to increased customer satisfaction and repeat business.
- Enhanced team morale with positive attitude and willingness to assist in all areas as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Cultural Anthropology
University of California/Northridge
Los Angeles, CAAssociate of Arts - Digital Arts
College of Marin
Kentfield, CA01-2009
Skills
- Customer service focus
- Strong leadership
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Critical thinking
- Microsoft office
- Data entry
- Professionalism
- Professional demeanor
- Problem-solving aptitude
Languages
French
Elementary
Spanish
Limited Working
Timeline
Receptionist Manager
Pelican Inn
06.2022 - 12.2024
Garden Associate/Cashier
Home Depot
01.2017 - 01.2021
Cultural Anthropology
University of California/Northridge
Associate of Arts - Digital Arts
College of Marin
Similar Profiles
Lorraine ReyesLorraine Reyes
Pelican Inn Housekeeping at Pelican InnPelican Inn Housekeeping at Pelican Inn
Sara WoodwardSara Woodward
Bartender/Receptionist at Pelican Tavern & Waterfront InnBartender/Receptionist at Pelican Tavern & Waterfront Inn
Samantha BoyleSamantha Boyle
Catering Sales Manager at Rusty Pelican TampaCatering Sales Manager at Rusty Pelican Tampa