Mariam Khalatyan
Glendale
Summary
Dynamic leader with a proven track record at Maze Rooms, enhancing customer satisfaction and team productivity through exceptional customer service and team leadership. Skilled in time management and verbal communication, adept at creating engaging environments and resolving conflicts. Demonstrates creativity and adaptability, driving business growth and ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Manager
Maze Rooms
01.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Game Master
Maze Rooms
06.2020 - 01.2024
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for the next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
Education
High School Diploma -
Bishop Alemany High School
Mission Hills05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Self-motivation and initiative
- Strong work ethic
- Adaptability to different positions
- Responsible and reliable
- Creativity and adaptability
- Patience and empathy
Languages
Russian
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Hiking
- Backpacking
- Learning new cooking techniques and expanding my culinary skills
- Enjoy participating in gym workouts for overall physical and mental well-being
Timeline
Manager
Maze Rooms
01.2024 - 02.2025
Game Master
Maze Rooms
06.2020 - 01.2024
High School Diploma -
Bishop Alemany High School
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