Mariam Faltas
Nepean,ON
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
Massage Addict Barrhaven
Nepean, Ontario
11.2023 - 03.2024
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Greeted guests in a friendly and professional manner.
- Assisted with training new Guest Services Associates on proper procedures.
- Handled incoming calls from potential customers inquiring about availability and rates.
Martial Arts Instructor and Front Desk
Barrhaven Martial Arts Centre
Nepean, Ontario
08.2018 - 11.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, answered emails, and took messages as needed.
- Negotiated terms of sale, pricing, discounts, and payment policies with customers.
- Assisted in the development of physical conditioning programs for students at all levels of ability.
- Explained theory behind martial arts techniques such as balance control, timing or footwork drills.
- Developed and implemented lesson plans for martial arts classes.
Education
High School Diploma -
St Joseph Catholic High School
3333 Greenbank Road06-2023
Lifeguarding And First Aid Certification -
Lifesaving Society
Ottawa, ONSkills
- Adaptability
- Multitasking
- Skill Development
- Strong leadership abilities
- Team Collaboration
- Problem-solving skills
- Fluent in Arabic, English and French
Timeline
Guest Services Associate
Massage Addict Barrhaven
11.2023 - 03.2024
Martial Arts Instructor and Front Desk
Barrhaven Martial Arts Centre
08.2018 - 11.2023
High School Diploma -
St Joseph Catholic High School
Lifeguarding And First Aid Certification -
Lifesaving Society
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