Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Isabelle Regacho

Calgary,AB

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Pharmacy Assistant

CareRX Pharmacy
Calgary, AB
07.2021 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Shift Manager

Pizza Hut
Calgary, AB
04.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Dietary Aide

AgeCare Midnapore
Calgary, AB
09.2016 - 12.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Political Science -

University of Santo Tomas
Philippines, Manila

No Degree - Pharmacy Assistant

Heritage College
Calgary, AB
05.2021

Skills

  • Collaboration
  • Adaptability and flexibility
  • Problem solving
  • Time management
  • Creative thinking

Languages

English
Native or Bilingual

Timeline

Pharmacy Assistant

CareRX Pharmacy
07.2021 - Current

Shift Manager

Pizza Hut
04.2019 - Current

Dietary Aide

AgeCare Midnapore
09.2016 - 12.2018

Political Science -

University of Santo Tomas

No Degree - Pharmacy Assistant

Heritage College

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Maria Isabelle Regacho