Jaspreet Kaur Saini
Kitchener-Waterloo,ON
Summary
Detailed Pharmacy Assistant with hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Recognized for going above and beyond to maintain customer service standards. Focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation, task prioritization, team leadership and problem-solving.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
CareRX
Oakville, ON
01.2022 - Current
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Helped pharmacy staff prepare medications and fill orders.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
- Prepared medication labels with item name and quantity.
- Performed filing, copying, faxing and other clerical tasks.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Supported pharmacist in preparing daily prescriptions.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Delivered medications to care areas and retrieved new orders for fulfillment.
Supervisor
Burrito Boyz
Burlington, ON
08.2020 - 12.2021
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented strategies to take advantage of new opportunities.
- Mitigated work flow down time, accurately scheduling enterprise service installation completion
- Walmart | Ancaster , ON # Checked prices for customers and processed items sold by scanning
Retail Pharmacist
Arora Medical Hall
Hoshiarpur, Punjab
01.2017 - 05.2018
- Managed medication inventory.
- Ordered supplies according to expected pharmacy needs.
- Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications.
- Dispensed and controlled both prescription and non-prescription medications.
- Participated in budget and financial management duties.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Answered patient questions and data requests.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Dispensed drugs in hospital environments.
- Prepared medications based on physician orders.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Education
Associate of Applied Science - Canadian Healthcare For Foreign Trained Profession
Mohawk College
Hamilton, ON01.2019
Bachelor of Science - Pharmaceutical Medicine
Punjab Technical University
Jallandhar , Punjab (India)05.2016
Skills
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Answering and Routing Calls
- Customer Service
- Detail-Oriented
- Addressing Customer Inquiries
- Relationship Building
- Microsoft Office
- Problem-Solving
- Decision Making
- Filing Documents
- Record Keeping and Documentation
- Collaboration
- Thirst for Knowledge
Languages
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Pharmacy Assistant
CareRX
01.2022 - Current
Supervisor
Burrito Boyz
08.2020 - 12.2021
Retail Pharmacist
Arora Medical Hall
01.2017 - 05.2018
Associate of Applied Science - Canadian Healthcare For Foreign Trained Profession
Mohawk College
Bachelor of Science - Pharmaceutical Medicine
Punjab Technical University
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