Maria Ignacia HOJAS
Los Angeles
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
Stumptown
05.2022 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista Shift Lead
Black Elephant Coffee
06.2018 - 08.2021
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Simply Coffee
03.2017 - 11.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
Production Assistant
La Marraqueta Productions
03.2012 - 11.2014
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Created reports and documents and submitted production paperwork on time.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
Waitress
Ruby Tuesday Restaurant
03.2010 - 01.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Arts - Acting
The American Academy of Dramatic Arts
Los Angeles, CA05.2016
Bachelor of Arts - Visual And Performing Arts
Universidad Mayor
Santiago, Chile11.2012
Skills
- Schedule Management
- Product knowledge
- Beverage preparation
- High-Volume Dining
- Teamwork and Collaboration
- Attention to Detail
- Adaptable and Flexible
- Opening and closing duties
- Active listener
- Espresso machine operation
- Safe Food Handling Practices
- FLUENT IN SPANISH
Certification
California Food Handler
Stumptown Barista Training
Timeline
Barista
Stumptown
05.2022 - Current
Barista Shift Lead
Black Elephant Coffee
06.2018 - 08.2021
Barista
Simply Coffee
03.2017 - 11.2019
Production Assistant
La Marraqueta Productions
03.2012 - 11.2014
Waitress
Ruby Tuesday Restaurant
03.2010 - 01.2011
Associate of Arts - Acting
The American Academy of Dramatic Arts
Bachelor of Arts - Visual And Performing Arts
Universidad Mayor
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