Briana Ramirez Araunjo
Bakersfield
Summary
Customer-focused professional with experience in high-volume service environments, appointment scheduling, problem-solving, and team training. Skilled at communication, organization, and creating positive client experiences while maintaining professionalism under pressure.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Bakersfield, CA
03.2020 - Current
- Trained new baristas on equipment operation and beverage preparation techniques effectively
- Collaborated with team members to optimize workflow during peak hours, ensuring efficient service delivery.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Provided exceptional customer service, fostering positive relationships and enhancing customer loyalty.
Customer Service Representative
Conduent
Bakersfield, CA
07.2019 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations, ensuring timely responses to customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Tilly's
Bakersfield, CA
10.2018 - 06.2019
- Enhanced customer experience through personalized service and product recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained new sales associates on company policies, customer engagement techniques, and point-of-sale systems.
- Collaborated with team members to execute promotional events, driving increased foot traffic and sales.
Education
Associate of Arts - Criminal Justice
Taft Community College
Taft, CA05-2021
High School Diploma -
West High School
Bakersfield, CA06-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Cash handling
- Customer service
- Documentation skills
- Technical support
- Organizing and categorizing
- Schedule coordination
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
03.2020 - Current
Customer Service Representative
Conduent
07.2019 - 01.2020
Sales Associate
Tilly's
10.2018 - 06.2019
Associate of Arts - Criminal Justice
Taft Community College
High School Diploma -
West High School