Summary
Overview
Work History
Education
Skills
References
Timeline
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Mariah Van Rookhuyzen

Surrey

Summary

Proactive, detail-oriented professional with exceptional organizational skills and a people-oriented approach. Known for friendliness and being a strong team player. Excels in managing multiple tasks and ensuring efficient operations. Committed to fostering positive relationships and collaborating effectively with colleagues. Dedicated to achieving success in any team environment.

Overview

9
9
years of professional experience

Work History

Dental Administrator

Dental office
02.2021 - Current
  • Verified insurance coverages and sent pre-authorizations to insurance companies for complex dental treatment plans
  • Treatment planned and assisted patients in exploring financial options while maximizing insurance coverages
  • Set up referrals to specialists offices on behalf of patients, responded to telephone and email inquiries, scheduled patients in for treatment and routine cleanings
  • Worked quickly to ensure that the schedule remains full and problem solving to fill gaps when necessary
  • Handled patient concerns with care and empathy while maintaining patient confidentiality

Guest Services Representative

SpaUtopia Health & Wellness Centre
01.2017 - 06.2022
  • Responded to telephone and email inquiries, booked reservations while working in a fast-paced call center handling appointments for multiple SpaUtopia locations located in Langley, North Vancouver, and downtown Vancouver
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted guests with finding products and learning about products and services the facility offered
  • Resolved guest complaints swiftly, finding resolutions that maintained customer satisfaction

Education

Dental Reception Certificate

Fraser Valley Continuing Education
Langley, BC
09.2020 - 02.2021

English 105

University of The Fraser Valley
Abbotsford, BC
02.2020 - 05.2020

Office Assistant Certificate

Okanagan College
Vernon, BC
09.2013 - 01.2013

Skills

  • Attention to detail
  • Excellent communication
  • Friendly and personable
  • Computer proficiency
  • Work ethic
  • Software navigation
  • Problem solving

References

References available upon request

Timeline

Dental Administrator

Dental office
02.2021 - Current

Dental Reception Certificate

Fraser Valley Continuing Education
09.2020 - 02.2021

English 105

University of The Fraser Valley
02.2020 - 05.2020

Guest Services Representative

SpaUtopia Health & Wellness Centre
01.2017 - 06.2022

Office Assistant Certificate

Okanagan College
09.2013 - 01.2013
Mariah Van Rookhuyzen