Mariah Perkins
Sacramento
Summary
Customer Service Representative Motivated and detail-oriented professionals seeking an Office Service Professional position at Amazon, offering a strong background in medical billing, data entry, multi-line phone operations, and office support. Eager to contribute to a dynamic administrative team and help drive efficient operations.
Overview
8
8
years of professional experience
Work History
Behavioral Therapist
Amergis Healthcare Staffing
Sacramento
10.2024 - 01.2025
- Documented session notes accurately and submitted timely reports for billing and compliance.
- Managed client files with confidentiality, adhering to HIPAA standards.
- Communicated scheduling changes and updates to staff and clients via phone and email.
- Collaborated with office support to coordinate appointments and maintain service logs.
Caregiver
The Woodbridge
Sacramento
02.2023 - 03.2023
- Maintained accurate daily care logs and incident reports.
- Answered phones and relayed messages to management and medical staff.
- Handled administrative tasks including tracking supply inventory and completing documentation.
- Communicated clearly with residents, families, and staff under high-pressure conditions.
Concession Assistant
Cinemark
Sacramento
12.2018 - 02.2019
- Processed high-volume transactions using POS systems with accuracy.
- Assisted with scheduling inventory restocks and monitored low stock alerts.
- Handled customer complaints professionally and followed up to ensure resolution.
Customer Service
Faneuil
Sacramento
08.2016 - 03.2017
- Handled inbound and outbound calls using a multi-line phone system.
- Entered customer data into CRM systems accurately and efficiently.
- Resolved billing issues, processed payments, and updated customer records.
- Scanned, filed, and emailed documents; coordinated follow-up correspondence.
- Supported team with data entry, form preparation, and daily reporting.
Education
High School Diploma -
Grant Union High School
Sacramento, CA01.2023
Skills
- Administrative Support & Filing
- Data Entry & Document Preparation
- Customer Service & Complaint Resolution
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Reception and multi-line phone experience
- Order pulling and inventory handling
- Communication (written and verbal)
- Time management and multi-tasking
- Loss prevention and attention to detail
- POS system and custom orders
- Microsoft Word, Excel, Outlook, and PowerPoint
- Data entry and basic editing
- Office equipment: copier, fax, scanner
- Verify the accuracy of financial or transactional data, related occupations
- Maintain financial or account records, related occupations
- Reconcile records of sales or other financial transactions, related occupations
- Prepare documentation for contracts, transactions, or regulatory compliance, related occupations
- Operate office equipment, related occupations
- Calculate the costs of goods or services
Timeline
Behavioral Therapist
Amergis Healthcare Staffing
10.2024 - 01.2025
Caregiver
The Woodbridge
02.2023 - 03.2023
Concession Assistant
Cinemark
12.2018 - 02.2019
Customer Service
Faneuil
08.2016 - 03.2017
High School Diploma -
Grant Union High School