Harsimranbir Kaur
Winnipeg
Summary
Motivated and resourceful customer service professional with a strong background in technical support, client relationship management, and administrative processes. Adept at handling customer inquiries, maintaining records, and ensuring seamless operations. Passionate about helping people and creating positive experiences.
Overview
5
5
years of professional experience
Work History
Digital Product Support Specialist
Cummins Inc.
07.2024 - Current
- Provided exceptional customer service by addressing inquiries regarding digital products
- Maintained detailed documentation, ensuring organized record-keeping and smooth workflow
- Assisted customers in resolving technical issues, enhancing satisfaction and retention
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Advisor (Tier 2)
Intouch CX
09.2021 - 07.2024
- Delivered superior technical and customer support, resolving complex issues efficiently
- Processed customer orders, returns, and inquiries while maintaining updated records
- Trained new hires on customer engagement strategies, improving team performance
- Mentored junior team members, sharing best practices and improving overall team performance levels.
Event Organizer
Khalsa Aid
01.2020 - 07.2021
- Coordinated schedules and timelines for events.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
Education
Diploma - Information Technology
Sheridan College
Brampton, ON04.2021
Skills
- Customer Service & Client Relations
- Administrative Support & Filing
- Order Processing & Account Management
- Problem-Solving & Critical Thinking
- CRM Software (Microsoft Dynamics, macOS, iOS)
- Effective Communication & Active Listening
- Technical Troubleshooting & Support
- Team Training & Development
Timeline
Digital Product Support Specialist
Cummins Inc.
07.2024 - Current
Technical Support Advisor (Tier 2)
Intouch CX
09.2021 - 07.2024
Event Organizer
Khalsa Aid
01.2020 - 07.2021
Diploma - Information Technology
Sheridan College
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