Mariah Baguindo
Rancho Cucamonga
Summary
Highly motivated and detail-oriented professional with a proven track record in customer service, team supervision, and operational management. Skilled in coordinating daily operations, leading teams, and driving efficiency in fast-paced environments. Seeking an opportunity to join a dynamic team where strong organizational and leadership skills can make a significant contribution to the company\'s success.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
The Coffee Bean and Tea Leaf
08.2023 - Current
- Supervise and train team members to ensure smooth daily operations
- Monitor inventory levels, placing timely orders to support business needs
- Assist in recruiting, interviewing, and onboarding new employees.
- Analyze sales trends to optimize stock levels and align with promotional events.
- Manage labor costs and sales goals while maintaining high-quality service.
- Address customer concerns proactively, ensuring satisfaction and retention.
Shift Supervisor / Guest Service Liaison
Dunkin'
01.2023 - 08.2023
- Assisted in hiring, training, and scheduling employees.
- Managed store operations, including opening/closing procedures and cash handling
- Maintained store cleanliness and adherence to company standards
- Resolved customer complaints and assisted staff with service issues
- Developed strong customer relationships to drive retention and satisfaction
Kitchen Manager
Chipotle Mexican Grill
08.2020 - 01.2023
- Oversaw kitchen operations, ensuring compliance with food safety regulations
- Assisted in recruitment efforts and employee onboarding.
- Trained and supervised kitchen staff to maintain high-quality food preparation
- Managed inventory and supply orders to meet business needs
- Coordinated with front-of-house staff to ensure efficient service and customer satisfaction
- Maintained cleanliness and organization of kitchen areas
Education
bachelor's - human resource management
Western Governors University
12.2025
Skills
- Team Leadership & Training
- Customer Service & Conflict Resolution
- Inventory & Order Management
- Scheduling & Time Management
- Microsoft Office & Adobe Suite
- Organizational & Problem-Solving Skills
- Strong Communication & Multitasking
- Employee training
- Staff management
- Workplace safety
Timeline
Shift Supervisor
The Coffee Bean and Tea Leaf
08.2023 - Current
Shift Supervisor / Guest Service Liaison
Dunkin'
01.2023 - 08.2023
Kitchen Manager
Chipotle Mexican Grill
08.2020 - 01.2023
bachelor's - human resource management
Western Governors University
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