HARMANPREET KAUR
Montreal
Summary
Dedicated and customer-focused Call Center Representative with strong communication skills and proven experience handling high call volumes, resolving customer issues, and maintaining a positive customer experience. Also experienced as a Shift Supervisor at Tim Hortons, leading teams, training new employees, and ensuring efficient store operations. Known for reliability, teamwork, and a positive attitude.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Tim Hortons
01.2025 - Current
- Led daily store operations during shifts and supported staff in maintaining fast service.
- Trained new employees on procedures, customer service, and food safety standards.
- Handled cash, balanced tills, and prepared daily deposit summaries.
- Delegated tasks and ensured cleanliness, product quality, and order accuracy.
- Resolved customer complaints to ensure a positive guest experience.
Customer Service Representative
Drake International
01.2022 - 01.2024
- Answer incoming calls and assist customers with inquiries and service questions.
- Provide accurate information and resolve customer concerns in a friendly and professional manner.
- Maintain customer records by entering and updating account information.
- Follow call scripts and call quality standards to ensure excellent service.
- Communicate effectively with customers, team members, and supervisors.
Education
Master of Business Management -
Algoma University
Skills
- Customer Service & Support
- Call Handling & Phone Etiquette
- Problem Solving & Conflict Resolution
- Data Entry & System Navigation
- Team Leadership & Training
- Time Management
References
Clineecia, General Manager, +1 647 891-2479
Languages
- French
- English
Timeline
Shift Supervisor
Tim Hortons
01.2025 - Current
Customer Service Representative
Drake International
01.2022 - 01.2024
Master of Business Management -
Algoma University