Mariah Ali
Toronto,Ontario
Summary
Dedicated aviation professional with extensive experience in passenger service function and airline operations. Seeking a Supervisor position to leverage strong leadership, safety, and customer service skills to ensure exceptional passenger experiences while maintaining regulatory compliances of Porter Airlines and Transport Canada.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Purser
Porter Airlines Inc.
12.2022 - Current
- Main duty is to make sure that everyone on board the plane is safe, including the passengers and crew
- Managing onboard services, monitoring flight attendant performance, ensuring flight attendant proficiency in safety knowledge, and ensuring the highest standards of service are met on every flight
- Create a comfortable work environment for the crew and a pleasurable travel experience for the passengers
- Follow the Porter Brand and Service Standards, as it relates to passenger safety and relations
- Most importantly, actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations
- Mentoring, coaching, and motivating Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard.
Flight Attendant
Porter Airlines Inc.
08.2022 - 12.2022
Lead Customer Service Representative
Porter Airlines Inc.
09.2021 - 08.2022
- Focusing on providing high-quality customer service for passengers beginning at check-in, boarding, and flight arrivals
- Check-in included assigning seats, directing passengers to security or their gates, and checking documentation for flights while ensuring timely and accurate delivery of passenger luggage
- Perform pre-flight procedures by making gate announcements, verifying travel documents, performing aircraft security sweep as required by TSA, and grooming the aircraft to ensure excellent passenger experience
- Boarding included monitoring carry-on luggage and aircraft doors and boarding passengers by rows
- Documenting departure reports and submitting weight and balance to the crew to ensure a timely and safe take off
- Flight arrivals included assisting passengers with directions to exit and where to find their luggage
- Assisting passengers that require extra time, care or assistance
Junior Accounting Clerk
Hakim Optical
08.2020 - 09.2021
- Conducted routine data entry management for accounting records
- Review various accounts statements, and similar documents for accuracy, and alerts supervisory staff of any discrepancies
- Regularly prepare Bank Reconciliations Reports for various accounts and distribute reports as directed
- Assist with mail distribution, answering telephones, and other clerical tasks as needed.
Pre-triage Screener
Scarborough Health Network
12.2020 - 05.2021
- Greet and screen all patients, families and visitors that the Emergency Department and/or alternate designated entrance(s) for signs, symptoms and travel based on the screening algorithm
- Verify staff eligibility for entrance (ID Badge or other means)
- Ensure all persons entering the facility follow proper precautionary measures and wear the correct protective apparel as required and direct individuals.
Education
Bachelor of Laws - LLB -
Kent Law School
Ontario Diploma and Bilingual Diploma -
Blessed Cardinal Newman High School
Skills
- Travel
- Leadership
- Customer Service
- Passenger Assistance
- Complaint resolution
- Conflict Management
Websites
Certification
- IMS 100
- CPR/AED/First Aid
- WORKERS HEALTH AND SAFETY AWARENESS
Timeline
Purser
Porter Airlines Inc.
12.2022 - Current
Flight Attendant
Porter Airlines Inc.
08.2022 - 12.2022
Lead Customer Service Representative
Porter Airlines Inc.
09.2021 - 08.2022
Pre-triage Screener
Scarborough Health Network
12.2020 - 05.2021
Junior Accounting Clerk
Hakim Optical
08.2020 - 09.2021
Bachelor of Laws - LLB -
Kent Law School
Ontario Diploma and Bilingual Diploma -
Blessed Cardinal Newman High School
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