Maria Fernanda Ortiz Ramos
Vancouver
Summary
I am applying for ACP position. Dependable, responsible with a background in customer service and security at YVR, I excel in high-pressure environments, ensuring safety and satisfaction for travelers and employees. Skilled in situational awareness and decision-making I am committed to compliance and excellence in the airline industry.
Overview
3
3
years of professional experience
Work History
Airline Screening
Securiguard Services YVR
11.2024 - Current
Followed detailed directions from management to complete required work duties.
Groomer
Alpine Building Maintenance Inc.
01.2022 - 12.2024
Exercised excellent communication skills and work ethics when interacting ting with travelers and Airport employees to create pleasant environment.
Passenger Agent
AeroMexico
02.2023 - 11.2023
- Processed ticket sales, upgrades, and exchanges.
- Provided exceptional customer service by addressing passengers'' needs in a friendly and attentive manner.
- Verified passenger identification and travel documents to ensure compliance with security protocols.
Education
BST Course - SECURITY
Justice Institute of British Columbia
New Westminster, BC12-2024
IBH PROGRAM - Business Administration And Management
Gastown Business College
Vancouver, BC11-2024
Sales And Marketing
ILAC International College
Vancouver, BC06-2023
Business Administration
La Salle University,
BogotaSkills
- Customer service skills
- Physically fit for required duties
- Situational awareness
- Decision-making skills
- Fluent in English and Spanish
- Proud full RAIC holder
- Currently finishing BST course
- Compliance
Timeline
Airline Screening
Securiguard Services YVR
11.2024 - Current
Passenger Agent
AeroMexico
02.2023 - 11.2023
Groomer
Alpine Building Maintenance Inc.
01.2022 - 12.2024
BST Course - SECURITY
Justice Institute of British Columbia
IBH PROGRAM - Business Administration And Management
Gastown Business College
Sales And Marketing
ILAC International College
Business Administration
La Salle University,
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