Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Fernanda Cocon

Toronto

Summary

Professional Secretary and Social Service Worker with over 15 years of experience managing daily administrative support tasks and operations in the administrative industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

17
17
years of professional experience

Work History

Secretary

Toronto Catholic District School Board
10.2023 - Current

greet parents and students , input attendance in SIS system, sign in and out students from school, assist principal with daily tasks, photocopy, demit and omit students from school record, mail student records, track and receive OSR's from other schools, assist children with aid care, manage school money for school activities, file and organize documents,


Placement Student

Lifeworthy SIM
09.2022 - 12.2022

Work with women victims of human trafficking, work with parents impacted by the sex industry involvement of a daughter, assist in personal aid, assist in community events for the victims, learn policies and bylaws of human trafficking, support victims in court, attend outings with the victims to assist in third party facilities, M.E.T (men ending trafficking) SafeGuard program certification: court teams training, overnight victims witness support, managing critical behavior, doorkeepers, safe transport and safe advocating

Assistant Secretary

Pension Benefit Claims
08.2007 - 01.2021

Answered phone calls, forwarded calls, photocopied, prepared board rooms for meetings, responded to emails and followed up on cases, delivered documentation to FSCO, prepared documentation, prepared and planned company events.

Environmental Services Housekeeper

Sunnybrook Hospital
09.2018 - 10.2020

Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions. Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces. Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials. Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines. Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies. Moved chairs, desks, and beds around rooms to clean behind and underneath furniture. Responded immediately to calls from personnel to clean up spills and wet floors. Kept public pathways clear of safety hazards and spills with regular checks and attention. Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Shelter Intake Worker

La Alianza
12.2016 - 06.2018

Worked with homeless youth who encountered domestic abuse, trafficking, and exploitation. Organized recreational

activities for youth females, monitored dorms, report writing, respond to emails and inquiries, submitted referrals to permanent housing and employment. Follow protocols and policies. Worked with youth with mental disabilities and substance abuse. Provide emotional support to individual youth, develop group activity programs for youth based on their needs, implement short- and long-term goals for their educational purposes, attend extended training and seminars

Hospital Food Service Worker

Hospital Roosevelt Guatemala
06.2015 - 06.2018

Assisted kitchen staff to prepare 3 meals a day for patients. Portioned patients food according to dietary restrictions. Delivered meals to patients. Maintained the kitchen clean and helped other staff with kitchen tasks. Cleaned and sanitized equipment used in serving food, such as dishes, trays, utensils and other kitchen items. Monitor supply inventory and restock supplies.





Intake Worker

El Refugio
05.2015 - 11.2016

Worked with women and children's victims of domestic abuse, trafficking, and violence. Assisted with intake process, organized workshops, helped prepare food, process documentation, community outreach, assisted in organizing materials for therapy sessions. Follow protocols and policies, follow safety confidentiality policies, report writing and drafting, worked with women with mental and physical disabilities, assist mothers in the process of adoption and unwanted pregnancies, worked with other colleagues to ensure the efficiency of the programs and shared feedback to meet the needs of the victims, attended extended training and seminars, prepared and update reports of clients, back up clerical administrator worker when needed

Education

Diploma - Social Service Worker

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2023

Diploma - Community Justice Worker

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2015

Diploma - Court And Tribunal Administration

Seneca College of Applied Arts And Technology
North York, ON
09.2009

Skills

  • Team leader, fast learner, creative and open-minded, organized and good time management, ability to be empathetic and create trust relationships, ability to deal with unexpected situations, patient, tolerant and ability to engage in crisis situations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Secretary

Toronto Catholic District School Board
10.2023 - Current

Placement Student

Lifeworthy SIM
09.2022 - 12.2022

Environmental Services Housekeeper

Sunnybrook Hospital
09.2018 - 10.2020

Shelter Intake Worker

La Alianza
12.2016 - 06.2018

Hospital Food Service Worker

Hospital Roosevelt Guatemala
06.2015 - 06.2018

Intake Worker

El Refugio
05.2015 - 11.2016

Assistant Secretary

Pension Benefit Claims
08.2007 - 01.2021

Diploma - Social Service Worker

Centennial College of Applied Arts And Technology

Diploma - Community Justice Worker

Centennial College of Applied Arts And Technology

Diploma - Court And Tribunal Administration

Seneca College of Applied Arts And Technology
Maria Fernanda Cocon