Maria Cristina Ramirez
Edmonton,AB
Summary
Dedicated professional with a robust background in housekeeping and customer service, notably at Misericordia Community Hospital. Excelled in health and safety compliance and hazardous chemical handling, enhancing team productivity by 30%. Leveraged customer service skills to elevate guest experiences, demonstrating a strong commitment to quality and efficiency.
Overview
4
4
years of professional experience
Work History
Housekeeping Aide
Misericordia Community Hospital
Edmonton, AB
10.2023 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Transported soiled linens to laundry facilities.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Merchandiser
Carlton Cards
Edmonton, AB
07.2022 - 05.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Used props and lighting to enhance appearance and visibility of displays.
- Organized store merchandise racks by size, style, and color.
- Analyzed customer feedback and shopper trends to inform display designs.
Abatement Worker
Vericlean
Edmonton, AB
04.2021 - 07.2022
- Assisted in the training of new employees on proper handling procedures for hazardous materials such as asbestos or lead-based paint.
- Supported team productivity by quickly adapting to new tools, technologies, and best practices within the industry.
- Ensured compliance with environmental regulations by following proper abatement procedures.
- Softened and removed asbestos by spraying then scraping asbestos off surfaces.
- Tested air quality to check for complete removal of all asbestos.
- Collected waste in approved disposal bags and sealed with correct procedures.
Food Service Associate
Super 8 Hotel
Edmonton, AB
05.2021 - 01.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Enhanced customer satisfaction by providing timely and efficient food service.
Education
Certificate - Medical Office Assistant
RCB COLLEGE
Calgary, AB12.2024
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Health and safety compliance
- Hazardous chemical training
- Microsoft Excel
- A/P and A/R
- Maintaining stock levels
- Pricing and signage updates
- Visual displays
- Display signage
- Stock control
- Waste disposal
- Confined space entry
- Containment construction
Additional Information
References
AAvailable upon request
Timeline
Housekeeping Aide
Misericordia Community Hospital
10.2023 - Current
Merchandiser
Carlton Cards
07.2022 - 05.2023
Food Service Associate
Super 8 Hotel
05.2021 - 01.2022
Abatement Worker
Vericlean
04.2021 - 07.2022
Certificate - Medical Office Assistant
RCB COLLEGE