Camila Amaya
Montreal,QC
Summary
I am a Learning Administration Manager with over 5 years of experience working with technology-based companies, committed to maintaining cutting-edge technical skills and up-to-date industry knowledge. I can adapt freely to diverse situations and changing demands. Patient and empathetic with an extensive background in conflict resolution and customer care. Highly motivated, organized, detail-orientated, team player and self-starter.
Overview
3
3
years of professional experience
Work History
Learning Administration Manager
D2L
Montreal, Quebec
01.2024 - Current
- Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment.
- Complete D2L training to become fully Brightspace Certified
- Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products
offered by D2L. - Leverage customer relationships to create and enhance internal processes that encourage better knowledge of attention to and addressing of customer needs.
- Focus relentlessly on exceptional stakeholders’ experience.
- Challenge the status quo-make enhancement and improvement suggestions.
Product Support Analyst
D2L
Montreal, Quebec
03.2021 - 01.2024
- Effectively prioritize, troubleshoot and resolve client issues.
- Quickly identify incident trends/patterns and recommend steps to mitigate impact.
- Provide subject matter expertise for the product related issues as Networking protocols,
operating systems, databases (SQL), API, web protocols, or computing and systems paradigms. - Deliver clear technical solutions through one-to-one communication over email, virtual
meeting and phone, effective prioritization, data analysis, and dedication to providing a worldclass
user experience. - Align client’s needs, goals, and objectives to D2L solutions.
- Escalate issue reports, proactively identify customer needs and work with Product
Management to improve the product.
Education
DVS - Diploma of Vocational Studies in Information Technology -
Institute Teccart
MontrealSkills
- Office 365
- Active Directory
- SQL
- Database
- APIs
- LMS Brightspace
- Help Desk Solution (Service Now, Salesforce, Genesys, BCM)
Languages
English
Full Professional
French
Full Professional
Spanish
Native/ Bilingual
Timeline
Learning Administration Manager
D2L
01.2024 - Current
Product Support Analyst
D2L
03.2021 - 01.2024
DVS - Diploma of Vocational Studies in Information Technology -
Institute Teccart