Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila Amaya

Montreal,QC

Summary

I am a Learning Administration Manager with over 5 years of experience working with technology-based companies, committed to maintaining cutting-edge technical skills and up-to-date industry knowledge. I can adapt freely to diverse situations and changing demands. Patient and empathetic with an extensive background in conflict resolution and customer care. Highly motivated, organized, detail-orientated, team player and self-starter.

Overview

3
3
years of professional experience

Work History

Learning Administration Manager

D2L
Montreal, Quebec
01.2024 - Current
  • Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment.
  • Complete D2L training to become fully Brightspace Certified
  • Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products
    offered by D2L.
  • Leverage customer relationships to create and enhance internal processes that encourage better knowledge of attention to and addressing of customer needs.
  • Focus relentlessly on exceptional stakeholders’ experience.
  • Challenge the status quo-make enhancement and improvement suggestions.

Product Support Analyst

D2L
Montreal, Quebec
03.2021 - 01.2024
  • Effectively prioritize, troubleshoot and resolve client issues.
  • Quickly identify incident trends/patterns and recommend steps to mitigate impact.
  • Provide subject matter expertise for the product related issues as Networking protocols,
    operating systems, databases (SQL), API, web protocols, or computing and systems paradigms.
  • Deliver clear technical solutions through one-to-one communication over email, virtual
    meeting and phone, effective prioritization, data analysis, and dedication to providing a worldclass
    user experience.
  • Align client’s needs, goals, and objectives to D2L solutions.
  • Escalate issue reports, proactively identify customer needs and work with Product
    Management to improve the product.

Education

DVS - Diploma of Vocational Studies in Information Technology -

Institute Teccart
Montreal

Skills

  • Office 365
  • Active Directory
  • SQL
  • Database
  • APIs
  • LMS Brightspace
  • Help Desk Solution (Service Now, Salesforce, Genesys, BCM)

Languages

English
Full Professional
French
Full Professional
Spanish
Native/ Bilingual

Timeline

Learning Administration Manager

D2L
01.2024 - Current

Product Support Analyst

D2L
03.2021 - 01.2024

DVS - Diploma of Vocational Studies in Information Technology -

Institute Teccart
Camila Amaya