Laura Collins
Victoria,BC
Summary
Motivated Office Administrator offering valuable contributions in all facets of administrative activities derived from a diverse, 10+ years background. Recognized for exemplary time management, organization, prioritization and work ethic. While also appreciating a good laugh.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administration & Receptionist
Confidential - Real Estate
10.2020 - Current
- Office Management
- Maintaining Contacts
- Customer Relations
- Switchboard
- Client Care
- Tech-support
- Document Creation
- Shipping, Assisting in project management, Care of confidential documents,
- Travel Planning
- Building and maintaining relationships with Sales Representatives and Suppliers,
- Equipment maintenance,
- Some payroll
- Supply procurement
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Reduced missed appointments by implementing asystematic reminder process via phone calls or email notifications before scheduled meetings or events.
- Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Enabled smooth transitions for staff members on leave by temporarily assuming their responsibilities, ensuring uninterrupted workflow within office.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring availability of necessary resources for all staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Developed positive relationships with vendors by communicating clearly about needs and expectations while negotiating favorable terms for products or services.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Facilitated communication between departments by distributing memos or announcements promptly after receiving them from management or HR personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Improved overall office morale through active participation in team-building activities such as coordinating potlucks or planning birthday celebrations for colleagues.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for entire team.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Coordinator
Mayfair Optometric Clinic
08.2020 - 10.2020
- Scheduling appointments for 3 Doctors and 5 Opticians,
- Patient intake
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Updated reports, managed accounts, and generated reports for company database.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Covid19 Sanitation
- Customer service
- Booking referrals
- Document management
- Office administrative duties
- Answering emails
- Assisting in the completion of the insurance paperwork,
- Records management, Equipment maintenance
Office Coordinator/Treatment Coordinator
Orthodontics Victoria
03.2019 - 08.2020
- Patient intake
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Updated reports, managed accounts, and generated reports for company database.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Covid19 Sanitation
- Customer service
- Booking referrals
- Document management
- Office administrative duties
- Answering emails
- Assisting in the completion of the insurance paperwork,
- Records management, Equipment maintenance
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Maintained confidentiality of patient data and condition to safeguard health information.
Optician Assistant
Island Eyecare
09.2018 - 03.2019
- Interpreting Optometrist prescriptions
- Repairs, Lens Edging
- Administrative duties
- Sales
- Marketing
- Obtaining and maintaining clients through goodwill and outside interactions,
- Assisting in the completion of medical provider documentation
Shipping & Receiving
Emerald Health Therapeutics
07.2018 - 09.2018
- Ability to obtain Government of Canada security clearance
- Administrative duties
- Packaging and organizing products for sale
- Sourcing and obtaining relevant machinery
- In-house contact for tech support
- Shipping & receiving of controlled substances
Administrative Assistant/Receptionist/Sales TEMP
FIRST RESPONSE GLASS
08.2018 - 08.2018
- Records management
- Keeping track of ongoing contracts for residential and commercial installation jobs
- Scheduling of crews to job sites throughout the day
- Light accounting
- Data entry
- Completing ICBC documentation for clients and staff
- Greeting customers
- Collections
- Document creation for clients and staff
- Managing phone lines
- Maintaining E-mail
- Tech support
STUDENT
CAMOSUN COLLEGE - School of Business
01.2016 - 01.2018
- Intro Accounting
- Administrative duties
- Document creation, Management
- Finances
- Excel
- Intro web design
- Records management
- Workplace Professionalism
Optician Assistant
OPTIKS INT
01.2011 - 01.2016
- Interpreting Optometrist prescriptions
- Administrative duties, Sales
- Obtaining and maintaining corporate contracts
- Assisting in the completion of medical provider documentation
TOUR GUIDE/CO-ORDINATOR
ITT WILSON'S TOURS
01.2011 - 01.2012
- Creating and overseeing the coordination of tours, Leading groups of 8 -15 people while maintaining a strict timetable
QUALITY CONTROL INSPECTOR
SCHNEIDER ELECTRIC
01.2009 - 01.2009
- Quality control inspector of electrical meter readers
ASSISTANT MANAGER
PAYLESS SHOE SOURCE
01.2008 - 01.2008
- My main goal was/is to remove some of the pressure off of the Head Manager
- I would check in on staff to see if there were any staff needs/problems that could be addressed, make sure supply areas are stocked, kept the place clean and updated
- Focused on customer reviews to see if there was anything service side that could be done better
- Looking out for new staff to make sure they would not struggle and coached on small issues
Education
Office Administration - Office Administration Certifiacate
Camosun College
Victoria, BC2018
Secondary School -
REYNOLDS SECONDARY Graduate
Victoria, BC01.2004
Skills
- Administration
- Scheduling
- Training
- Receptionist
- Billing
- Microsoft Office
- Human Resources
- Data Entry
- Organizational Skills
- Outlook
- Office Management
- Time Management
- Front Office
- Office 365
- Records Management
- Multi-Line Telephone Systems
- Meeting Preparation
- Inventory Management
- Records Maintenance
- Supply Ordering
- Transcription and dictation
- Digital File Transmission
- Clerical Support
- Relationship Building
- Technical Support
- Documentation
- Travel Coordination
- Document Control
- Office Supply Management
- Mail distribution
- Meeting Support
- Office Equipment Maintenance
- Equipment Troubleshooting
- Organization skills
- Visitor and Customer Relations
- Computer Proficiency
- Time Management
- Punctual and Reliable
- Word Processing
- Conflict Resolution
- Correspondence Management
- Document Management
- Business Correspondence
- Travel Arrangements
- Greeting and Seating Clients
- Research and Data Analysis
- Office equipment operations
- Multi-Line Phone Systems
- Problem-Solving
- Data inputting
- Telephone skills
- Security awareness
- Team Collaboration
- Customer Complaint Resolution
- Correspondence distribution
- Call Answering and Routing
- Appointment Scheduling
- Records Management
- Report Preparation
- Basic Math
- Office Management
- Courteous and Professional
- Business Administration
- Microsoft Office
- Data Entry
- Service-oriented mindset
- Verbal and written communication
- Attention to Detail
- Tech-Savvy
Certification
Certificate of Office Administration, 06/2018, Present, Camosun College School of Business
Additional Information - Skills And Assets
- Sales. - First Response Glass, Optiks Int., Schneider Electric.
- Office Communication. - Optiks Int., Schneider Electric.
- Confidential Record Management - Optiks Int., First Response Glass, Camosun College School of Bus.
- Interpersonal/De-escalation Skills. - Optiks Int., Emerald Health, First Response Glass.
- Familiarity with Government forms and special requests. - Optiks Int., Emerald Health Therapeutics, First Response Glass
- Windows OS and Office. - Camosun College School of Bus., Have always used Windows Software.
- Financial Management. - Camosun College School of Bus., Optiks Int., Payless Shoes, First Response Glass.
- Public Speaking. - Camosun College School of Bus. Optiks Int., Viking Air, Payless Shoes.
- Data Entry. - Viking Air, Optiks Int., Schneider Electric, First Response Glass, Emerald Health.
- Managerial Duties. - Payless Shoes.
Languages
English
Native or Bilingual
Timeline
Office Administration & Receptionist
Confidential - Real Estate
10.2020 - Current
Office Coordinator
Mayfair Optometric Clinic
08.2020 - 10.2020
Office Coordinator/Treatment Coordinator
Orthodontics Victoria
03.2019 - 08.2020
Optician Assistant
Island Eyecare
09.2018 - 03.2019
Administrative Assistant/Receptionist/Sales TEMP
FIRST RESPONSE GLASS
08.2018 - 08.2018
Shipping & Receiving
Emerald Health Therapeutics
07.2018 - 09.2018
STUDENT
CAMOSUN COLLEGE - School of Business
01.2016 - 01.2018
Optician Assistant
OPTIKS INT
01.2011 - 01.2016
TOUR GUIDE/CO-ORDINATOR
ITT WILSON'S TOURS
01.2011 - 01.2012
QUALITY CONTROL INSPECTOR
SCHNEIDER ELECTRIC
01.2009 - 01.2009
ASSISTANT MANAGER
PAYLESS SHOE SOURCE
01.2008 - 01.2008
Office Administration - Office Administration Certifiacate
Camosun College
Secondary School -
REYNOLDS SECONDARY Graduate
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