Maria Villanueva
Surrey,BC
Summary
Dental receptionist committed to making every patient feel welcomed and cared for. Experienced in scheduling, front-desk management, and administrative support. Friendly, organized, and dedicated to creating a positive, comfortable experience for all patients.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
New Westminster Dental Group
New Westminster, British Columbia
09.2025 - Current
- Greeted patients warmly, and ensured a smooth check-in and check-out process.
- Trained and worked with Cleardent software.
- Schedule and confirm patient appointments.
- Followed up with patients post-treatment to ensure comfort, and address any concerns.
- Verified patient's eligibility for benefits under various insurance plans
- Maintained and organized patient charts, including digital and paper records.
- Processed referrals to specialists when required by the dentist.
Server
Browns Socialhouse Restaurant Group
Surrey, BC
06.2023 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted with training new servers on menu items and service standards.
- Upsold menu items to enhance guest experience and increase sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Dental Assistant Student
Sunstone Dental
Delta, British Columbia
09.2022 - 09.2022
- Completed a 1-month practicum as a dental assistant student.
- Shadowed a certified dental assistant during chair-side procedures and day-to-day duties.
- Assisted with operatory setup and instrument sterilization.
- Took dental X-rays and supported the patient post-treatment by providing at-home care instructions.
- Followed safety protocols and infection control.
Education
Certificate - Dental Reception
Langara College
Vancouver, British Columbia12-2025
Diploma - Certified Dental Assisting
Sprott Shaw College
Surrey, BC10-2022
Skills
- Customer service
- Dental software (Cleardent, PowerPractice)
- Appointment scheduling
- Administrative support
- Payment processing
- Microsoft Office
- Bilingual (English & Tagalog)
- Teamwork and collaboration
Timeline
Dental Receptionist
New Westminster Dental Group
09.2025 - Current
Server
Browns Socialhouse Restaurant Group
06.2023 - Current
Dental Assistant Student
Sunstone Dental
09.2022 - 09.2022
Certificate - Dental Reception
Langara College
Diploma - Certified Dental Assisting
Sprott Shaw College