Maria Terry
Labrador City,NL
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction.
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Owner/Operator Manager
MJM Retail Holdings
Labrador City, NL
12.2020 - Current
- Processed payroll for employees by verifying timekeeping information to ensure accuracy and timely payments.
- Managed daily operations and staff scheduling for retail location.
- Oversaw inventory management and product ordering processes.
- Developed marketing strategies that increased brand visibility and fostered customer engagement.
- Monitored sales trends to adjust product offerings accordingly.
- Implemented operational procedures to improve efficiency and workflow.
- Coordinated with suppliers to ensure timely product deliveries.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term customer relationships through exceptional service and prompt resolution of issues.
Inside Sales Rep./Dispatcher
United Rentals
Wabush, Newfoundland and Labrador
07.2011 - 09.2014
- Engaged customers to identify equipment rental needs and solutions.
- Provided exceptional customer service to ensure client satisfaction and retention.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Assisted clients with order processing and resolved service inquiries promptly.
- Managed customer accounts and maintained accurate records in CRM systems.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Provided customers with product information, pricing and availability.
- Collaborated with team members to develop effective sales strategies and initiatives.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Managed multiple sales projects simultaneously and met deadlines.
Education
St. Pius X High School
Baie Verte, NLSkills
- Payroll administration
- Inventory management
- Order processing
- Staff scheduling
- Customer relations
- Team leadership
- Employee training
- Recruiting and hiring
- Problem solving
- Conflict resolution
Certification
- Valid class 2,5 and 9 NL licence.
Timeline
Owner/Operator Manager
MJM Retail Holdings
12.2020 - Current
Inside Sales Rep./Dispatcher
United Rentals
07.2011 - 09.2014
St. Pius X High School