Zoe Der Kinderen
Wallacetown,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Dedicated administrative professional with successful experience in fast-paced office settings offering exceptional customer service. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated administrator with proven track record of offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Owner/Operator Manager
Down 2 Earth
05.2018 - 05.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Chief Administrative Officer
Hardie Industrial Services
04.2008 - 06.2015
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Streamlined administrative processes by implementing efficient filing and record-keeping systems.
- Gathered, organized and input information into digital database.
Office Administrative Assistant
Spring Lake RV Resort
04.2003 - 11.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Office Administration - Office Administration
Sheridan College
Skills
- Documentation And Reporting
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Accurate record keeping
- Staff Training and Development
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and Flexible
- Excellent Communication
- Organizational Skills
- Self Motivation
- Professionalism
- Payroll Administration and Timekeeping
Languages
English
Native or Bilingual
Timeline
Owner/Operator Manager
Down 2 Earth
05.2018 - 05.2022
Chief Administrative Officer
Hardie Industrial Services
04.2008 - 06.2015
Office Administrative Assistant
Spring Lake RV Resort
04.2003 - 11.2007
Office Administration - Office Administration
Sheridan College
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