Summary
Work History
Education
Skills
Timeline
Generic

mary sweeney

ON

Summary

Demonstrates strong analytical, communication, customer service and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Quality Control Analyst

CIBC Mellon Global Securities
  • Ensure all trade transactions received from broker are settled by staff before leaving
  • Communicate with brokers and banks to finalize settlement of all daily transactions
  • Attend to messengers delivering or picking up securities
  • Supervise staff and ensure all trades have been completed by broker and all accounts have been balanced
  • Troubleshoot all trade items that have failed and reasons for failure
  • Contact client to resolve issues on transactions that were not completed
  • Responsible for monitoring and supervising employees who are processing Sales, that they meet the deadline for settlement
  • Responsible for conducting monthly team meets to boost morale and productivity
  • Responsible for completing yearly performance reports for all employees

Mortgage Officer

CIBC-Main Branch
  • Process mortgage applications
  • Calculate mortgage payments for customer accounts
  • Troubleshoot and correct all mortgage accounts that need payment adjustments
  • Issue various mortgage statements that are requested

The Bay Department Store
  • Responded to customer inquiries in person and cash their purchases
  • Operated a cash register and maintained accuracy when conducting financial transactions with customers
  • Greet customers when they entered in store for shopping or browsing

Education

Travel & Tourism Management

Humber College Institute of Technology
12.2025

Certificate - TICO

Humber College Institute of Technology
11.2024

Certificate - Manulife Travel Insurance Overview

Humber College Institute of Technology
11.2024

Certificate - Manulife Travel Premium Insurance

Humber College Institute of Technology
11.2024

Certificate - Accessibility for Ontario's with Disabilities Act (AODA)

Humber College Institute of Technology
09.2024

Certificate - Academic Integrity & Citation Awareness

Humber College Institute of Technology
05.2024

Skills

  • Exceptional Public and Retail service skills in demanding stress environment
  • Superb Custom Service provided in high demand environment
  • Highly professional and effective oral and writing communication skills
  • Quality management systems
  • Corrective actions
  • Fluent in English, writing, reading and verbal skills
  • Highly developed interpersonal skills, with a demonstrated ability to work independently as a member of a team
  • Proficient in Microsoft Office and other computer skills
  • Valid Ontario Driver’s License

Timeline

Quality Control Analyst

CIBC Mellon Global Securities

Mortgage Officer

CIBC-Main Branch

The Bay Department Store

Certificate - TICO

Humber College Institute of Technology

Certificate - Manulife Travel Insurance Overview

Humber College Institute of Technology

Certificate - Manulife Travel Premium Insurance

Humber College Institute of Technology

Certificate - Accessibility for Ontario's with Disabilities Act (AODA)

Humber College Institute of Technology

Certificate - Academic Integrity & Citation Awareness

Humber College Institute of Technology

Travel & Tourism Management

Humber College Institute of Technology
mary sweeney