Ranvir Sivia
Brampton,Canada
Summary
Accomplished banking professional with over nine years of success in retail and commercial banking. Proficient in building strong client relationships, collaborating with internal teams, executing transactions, and upholding regulatory standards. Recognized for top-tier service, adeptly resolving customer concerns, and maintaining high levels of precision and trustworthiness.
Overview
13
13
years of professional experience
Work History
Quality Control Analyst
Bank of Nova Scotia
08.2019 - 10.2024
- Performed daily, weekly, and monthly reviews of business processes to ensure compliance with established policies and procedures.
- Identified process gaps, improvement opportunities, and emerging trends through in-depth data analysis.
- Recommended solutions to management and business partners to enhance efficiency, reduce risk, and improve operational consistency.
- Built and maintained strong cross-functional relationships by delivering actionable feedback and insights.
- Supported onboarding and training of new team members, ensuring smooth integration and knowledge transfer.
- Maintained up-to-date knowledge of departmental policies, SOPs, and regulatory requirements related to Privacy, AML, and KYC.
Accounting Officer (Mutual Funds)
Bank of Nova Scotia
02.2018 - 08.2019
- Processed adjustment mutual fund cases within established Service Level Agreements (SLAs), ensuring timely and accurate resolution.
- Responded promptly and knowledgeably to inquiries, fostering relationships built on trust, respect, and confidence.
- Supported departmental training and cross-training initiatives by assisting colleagues and sharing subject-matter expertise.
- Ensured execution of assigned activities in accordance with operating procedures and strict adherence to Security Guideline requirements.
- Completed, verified, and processed adjustment requests with a focus on accuracy and compliance.
Customer Service Representative
Bank of Nova Scotia
10.2015 - 12.2017
- Minimized organizational risk by ensuring compliance with regulatory requirements and internal bank guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Consultant
Future Shop
06.2011 - 03.2015
- Managed and supported a team through training and development initiatives; drove sales performance by educating associates on the commission structure to align with monthly targets and overall company strategy.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Effectively displayed relationship-management skills with colleagues and clients.
- Responded to telephone and in-person requests for information.
- Consistently met sales goals by developing and implementing effective sales strategies.
Education
Business administration Finance Advance Diploma -
Sheridan College
01.2014
Ontario Secondary School Diploma - undefined
Harold M. Brathwaite Secondary School
01.2010
Skills
- Skilled in Microsoft Office applications
- Advanced Excel data analysis
- Effective in public presentations
- Attention to Detail
- Time Management
- Team Collaboration
- Able to network effectively
- Communication (written and Verbal)
- Team Collaboration
- Adaptability
- Critical Thinking
- Root cause Analysis
- SOP Development
- Proven ability to work collaboratively in diverse teams, fostering a positive and inclusive work environment
- Exemplary customer service skills with a focus on understanding and meeting client needs
- Able to demonstrate effective organizational skills; consistently sets appropriate priorities and meets operational deadlines
Timeline
Quality Control Analyst
Bank of Nova Scotia
08.2019 - 10.2024
Accounting Officer (Mutual Funds)
Bank of Nova Scotia
02.2018 - 08.2019
Customer Service Representative
Bank of Nova Scotia
10.2015 - 12.2017
Sales Consultant
Future Shop
06.2011 - 03.2015
Ontario Secondary School Diploma - undefined
Harold M. Brathwaite Secondary School
Business administration Finance Advance Diploma -
Sheridan College
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